Technical Helpdesk Associate

2 weeks ago


Malaysia IntersoftKK Full time
Malaysia

Experience:
Technical Helpdesk Associate (SHD)

Skills:
Technical Helpdesk Associate (SHD)

  • Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools
  • Use appropriate troubleshooting techniques by using the relevant FAQ's and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  • Responsible to meet customer SLA's agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  • Perform adhoc tasks as assigned from time to time.


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