Technical Helpdesk Specialist

2 weeks ago

Malaysia TDCX Full time
#BeMore


Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Provide stakeholders and internal user support for system admin task.

Monitor and report system related abnormalities, defects, bugs, and all trends.

Filter through queries which require a System Administrator's support or redirect task to relevant departments.

Serve as Principal SME to others seeking to utilise the Systems within your portfolio.

Share processes and conduct basic user trainings, if requires.


Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Preferable with 2 years of working experience in the related field is ideal for this position.

Ability to prioritize and multitask efficiently.


Excellent problem-solving, analytical, management and communication skills, with the ability to absorb technical concepts and effectively communicate them to a non-technical audience.

Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?

TDCX (NYSE:
TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.


TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.


We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.

Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.


From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

  • Technical Helpdesk Associate

    3 weeks ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate (SHD) **Skills**:Technical Helpdesk Associate (SHD) - Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools - Use appropriate troubleshooting techniques by using the relevant FAQ‘s and...

  • Technical Helpdesk Associate

    2 weeks ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Technical Helpdesk Associate (SHD)Skills:Technical Helpdesk Associate (SHD) Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools Use appropriate troubleshooting techniques by using the relevant FAQ's and tools to identify...

  • Technical Helpdesk Associate Japanese Speaking

    3 weeks ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking - Provide desktop support for users - Troubleshoot and resolve - Escalate and coordinate with other IT departments as required - Japanese to English and vice versa translation - Any other work assigned by the Supervisor -...

  • Technical Helpdesk Associate Japanese Speaking

    2 weeks ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Technical Helpdesk Associate - Japanese speaakingSkills:Technical Helpdesk Associate - Japanese speaaking Provide desktop support for users Troubleshoot and resolve Escalate and coordinate with other IT departments as required Japanese to English and vice versa translation Any other work assigned by the Supervisor Support through...

  • Atm Technical Support Agent

    3 weeks ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking **Required - Technical skills** - Basic technical knowledge of PC and OS. - Basic technical knowledge of the installation of SW and device driver. - Basic technical knowledge of adjusting mechanical machines, such as...

  • Technical Helpdesk Specialist

    2 weeks ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Atm Technical Support Agent

    2 weeks ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Technical Helpdesk Associate - Japanese speaakingSkills:Technical Helpdesk Associate - Japanese speaakingRequired - Technical skills Basic technical knowledge of PC and OS. Basic technical knowledge of the installation of SW and device driver. Basic technical knowledge of adjusting mechanical machines, such as gears, motors, belts,...

  • IT Service Delivery Specialist

    4 weeks ago

    Malaysia Insulet Corporation Full time

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...

  • Shared Helpdesk in Malaysia at Cyberjaya

    3 weeks ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: desktop,Network Engineer,system Engineer,Japanese speaking Customer support **Skills**:desktop,Network Engineer,system Engineer,Japanese speaking Customer support - Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available...

  • Shared Helpdesk in Malaysia at Cyberjaya

    2 weeks ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: desktop,Network Engineer,system Engineer,Japanese speaking Customer supportSkills:desktop,Network Engineer,system Engineer,Japanese speaking Customer support Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools Use...

  • Technical Sales Support Specialist

    3 weeks ago

    Malaysia GENO Management Full time

    Position : Technical Sales Support Specialist Salary : Up to RM 5,000 (Exclude Allowances) Location : Desa Aman Puri, Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job Scope** - This role requires to use the technical expertise to better connect with the customer by working along with the sales team. It also requires to liaison with the R&D...

  • IT Service Delivery Specialist

    2 weeks ago

    Malaysia Insulet Corporation Full time

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...

  • RESIDENT ENGINEER

    4 weeks ago

    Malaysia BIG DATA TECHNOLOGY SDN BHD Full time

    Job Responsibilities - Your duties and responsibilities shall include:4.1. To monitor and manage all installed systems and infrastructure.4.2. To provide support and helpdesk assistance to the technical team and customer on problemreported4.3. To monitor, remind technical team and escalate the un-resolved reported issue to related party toavoid penalty...

  • Would You Like to Come Back to Malaysia? 【atm

    3 weeks ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking 【Number of hiring】 - 2 persons 【Job Description】 - Receiving the Service Requests from the customers, checking the details of the ATM issues. - Assigning ATM Field Engineers, negotiating with the local vender to...

  • Well Intervention Specialists

    3 weeks ago

    Malaysia Ably Resources Limited Full time

    Permanent Malaysia Posted 3 hours ago Well Intervention Specialists ** I am excited to offer a new position which is coming up with one of our industry leading clients in Malaysia who are looking to hire a Well Intervention Specialist to oversee a verity of upcoming projects both in Malaysia and internationally. The role would be to provide technical...

  • Would You Like to Come Back to Malaysia? 【atm

    2 weeks ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Technical Helpdesk Associate - Japanese speaakingSkills:Technical Helpdesk Associate - Japanese speaaking【Number of hiring】 2 persons【Job Description】 Receiving the Service Requests from the customers, checking the details of the ATM issues. Assigning ATM Field Engineers, negotiating with the local vender to keep SLA. Making...

  • Data Migration Specialist

    3 weeks ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Data Migration Specialist **Skills**:Data Migration Specialist **Responsibilities**: - Responsible for managing data migration and governance lifecycle activities for data objects while supporting MDM operation activities; - Maintains ownership of the specifications and relevant documentations related to extraction, enrichment,...

  • Technical Assistant

    4 weeks ago

    Malaysia Petroplan Full time

    KEY OBJECTIVES Assist Geologist and Geophysicist to maintain standard technical drawing, guided and monitor by senior staff. PRINCIPAL ACCOUNTABILITIES Draft and complete various scale of drawing using computer software. Preparing and plotting topography maps, seismic and well log. Produce, re-produce and update schematic diagrams within...

  • Data Migration Specialist

    2 weeks ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Data Migration SpecialistSkills:Data Migration SpecialistResponsibilities: Responsible for managing data migration and governance lifecycle activities for data objects while supporting MDM operation activities; Maintains ownership of the specifications and relevant documentations related to extraction, enrichment, transformation, and data...

  • Technical Consultant Specialist

    1 week ago

    Malaysia Itron Full time

    Greetings from Itron!! Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water...