Customer Relation Executive

2 weeks ago


Shah Alam, Selangor, Malaysia SG CAR SDN BHD Full time

JOB RESPONSIBILITIES:

  • To perform administrative and clerical function
  • Manage customer service experience by creating a supportive customer satisfaction work environment e.g. welcome, greet and direct customers, offer refreshment

Prepare and provide Customer Service Analysis report:

  • a) Customer Focus Compliance Analysis
b) 72Hours callback

c) Complaint Analysis

d) CSI & SSI Trend Analysis

e) To prepare Minutes of meeting (MOM)

f) Other reports that are assigned by the Sales Managers

  • Perform all operational tasks as company policy guideline
  • To handle, track and resolve customer complaints
  • To manage service appointment system
  • To update customer complaint within 24Hours and ensure daily tracking and updates of customer complaints
  • Participate in required process improvements teams and project/ task forces as assigned by Sales Manager

JOB REQUIREMENT:

  • Minimum SPM / Certificate with 1 years working experience.
  • Minimum
    2 years of working experience with Customer Service line
  • Pleasant personality with good interpersonal skills
  • Computer literate

Salary:
RM2, RM2,500.00 per month

Experience:

  • Customer service: 1 year (required)


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