![MaidEasy Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Support Executive
2 weeks ago
Customer Support Executive
[For immediate hiring]
Roles & Responsibilities
Customer Management
- Ensure and manage individual and team daily checklist are completed.
- Ensure & manage daily job fulfillment between customers and cleaning crews.
- Ensure all customer enquiries on all channels are replied promptly.
- Assist customers with any issues related to booking or payment via the mobile app.
- Attend to complains submitted by the customers and ensure service recovery is carried out smoothly.
- Follow up with customers who have already completed their sessions to provide ratings to the crews.
- Assist with other miscellaneous tasks related to customers.
Cleaning Crew Management
- Track &monitor the cleaning crews' arrival to their morning and afternoon sessions.
- Assist the cleaning crews if they face any challenges while carrying out cleaning jobs at the customers' residence, ie booking placed does not match the request on the job
- Co-operate with Recruitment team to identify crews who are not performing on the job to be sent to Refresher courses
- Assist with other miscellaneous tasks related to customers.
Requirement
- This position is open to Malaysian only.
- A minimum of Bachelor Degree in related field is required.
- Strong written and communication skills in both Bahasa Melayu and English.
- At least 2 years experience in face-to-face or virtual / online customer support role.
- Experience in startup environment is preferred.
Attitude
- Pleasant personality with a lot of common sense.
- A creative thinker and pro-active problem solver.
- Able to work in a fast-paced environment.
Working mode :
Fully in office
Work location :
Temasya 8, Glenmarie
Salary range :
RM RM 4500 (depending on qualification & experience)
Salary:
RM3, RM4,500.00 per month
Schedule:
- Day shift
- Monday to Friday
- Weekend jobs
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 08/01/2023
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