Customer Support Assistant

1 week ago

Shah Alam, Selangor, Malaysia Merchantrade Asia Sdn. Bhd. Full time

Your duties and responsibilities are as follows:

  • Required to report to work 15 minutes earlier than operational time;
  • Practice on standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
  • Follow and practice AML / CFT Policy:Know your customerCustomer Due Diligence (CDD)Enhance Customer Due Diligence (ECDD)Suspicious Transaction Report (STR)
  • Check on branch security alert;
  • Attending to walk in customers and phone enquiries and complaints in the branch;
  • Opening and maintaining customer accounts for all product & services;
  • Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP);
  • Carry out Customer Support Executive tasks including transaction approval, verification of customer's details in the system;
  • Provide after sales customer service and public relation support;
  • Preparation of collection/sales report of Mobile Virtual Network Operation ("MVNO");
  • Perform Chief Cashier duties such as daily preparation of remittance's end day balance cash figure report and submission of related reports to Cash unit;
  • General Knowledge on

Money Service Business:
Rate setting;Forex calculation;Awareness on counterfeit;Knowing the validity of currency;

  • Conduct Daily Currency BalanceGenerate Currency Balance Report;Calculate daily transactions and ensure it tallies with the system;Calculate the balance of cash and foreign bank note and coins & ensure that cash in drawer at the end of each shift tallies with report;Check cash shortage or cash surplus (if any) and pass the report and total cash revenue to the Chief Cashier;
  • Support Branch Operations and Administration TasksEnsure proper filing of transaction slips, report manuals and procedures for audit purpose for all products;Verify daily end day closing checklist report;
  • Other duties as assign by your supervisor.

Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient.

Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms - to make connections easier, quicker and more convenient.


Our 3 Pillars Business:

  • Digital Payment Services
  • Money Services Business
  • Mobile Services Our Achievement: 2010 Pay out network to 9 countries with 70,000 delivery locations 2011 Launched 1st non bank online remittance portal, e remit 2012 Launched money exchange service 2013 FPX Top Merchant Award 2014 Operates 70 outlets & Pay out to 200,000 delivery locations 2015 Launched online currency exchange portal e forex
  • Launched Wholesale Currency Business
  • Appointed 300 sub agents in Malaysia 2016 Launched BizPayments
  • Best Remitance Breakthrough Transfers Award
  • Best Retail Money Transfer Operator Award 2017 Launched Ozopay an eCommerce payment gateway platform
  • Acquired Vital Rate Sdn Bhd
  • Operates 84 outlets
  • Appointed 400 sub agent locations
  • MAMSB MCX Award:Most Outstanding Customer Experience Award
  • Winner for Interbank GIRO [IBG] Campaign 2017 SMEs, Partnerships and Sole Proprietorships category 2018 Officially launched Merchantrade Money Visa Prepaid Card
  • Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category
  • Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money) 2019 Remtech Award 2019 (Popular Votes)
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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