Customer Support Executive

2 weeks ago


Shah Alam, Selangor, Malaysia MaidEasy Sdn Bhd Full time

Roles & Responsibilities

Customer Management

  • Assist & support the team to ensure daily checklist are completed.
  • Ensure &manage daily job fulfillment between customers and cleaning crews.
  • Ensure all customer enquiries on all channels are replied promptly.
  • Assist customers with any issues related to booking or payment via the mobile app.
  • Attend to complains submitted by the customers and ensure service recovery is carried out smoothly.
  • Follow up with customers who have already completed their sessions to provide ratings to the crews.
  • Assist with other miscellaneous tasks related to customers.

Requirement

  • A minimum of Bachelor Degree in related field is required.
  • Strong written and communication skills in both Bahasa Melayu and English.
  • At least 2 years experience in face-to-face or virtual / online customer support role or tele-marketing / tele-sales
  • Experience in startup environment is preferred.
  • Part-time CS member needs to work 3-4 days a week, and must be willing to work on weekends and Public Holidays on rotational basis.
  • Working hour for part-time position is from 10am to 5pm

Attitude

  • Pleasant personality with a lot of common sense.
  • A creative thinker and pro-active problem solver.
  • Able to work in a fast-paced environment.

Working mode :
Fully in office

Work location :
Temasya 8, Glenmarie

Salary range :
RM 1,600

Job Type:
Part-time

Part-time hours: 32 per week

Salary:
From RM1,600.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Schedule:

  • Day shift

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 07/31/2023

Expected Start Date: 07/17/2023

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