Technical Support

1 week ago


Shah Alam, Selangor, Malaysia Agensi Pekerjaan My Recruit Direct Sdn Bhd Full time

Responsibilities:

  • Grow target accounts and consistently build telesales accounts' pipelines.
  • Qualifying telesales database and updating CRM system.
  • Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.
  • Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.
  • Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management.
  • Effectively deliver high quality solutions to suspects, prospects and customers.
  • Attune to market/competition movements and leverage the information to build market presence.
  • Responsible for actively driving and growing telesales pipelines.
  • Provide technology evaluation stage of the telesales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT's products.
  • Prepare cost estimation with related customer documents.
  • Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.
  • Maintaining records of customer communication and telesales activity in our CRM system.

Requirements:

  • Degree in Science/Engineering preferable in Chemistry/Chemical or related field from a reputable University
  • Proven with at least 2 years' experience as telesales or other sales/customer service role
  • Instrumentation telesales and/or technical experience would be preferred
  • Able to network across all levels and work well in a fast paced environment

Salary:
RM3, RM3,500.00 per month

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (preferred)

Experience:

- technical support: 2 years (preferred)

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