Card & Customer Relations Manager

2 weeks ago


Shah Alam, Selangor, Malaysia Padini Holdings Berhad Full time
Direct the daily operations of the CCR team by planning, prioritizing and delegating work tasks to ensure proper functioning of the department;

  • Identify and implement strategies to improve quality of service, productivity and profitability by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results;
  • Develop and implement customer care policies, procedures and regulations necessary for ensuring a satisfied customer base;
  • Handle tough or complex customer issue by analyzing said problems to come up with effective solutions in addressing customer complaints;
  • Coordinate and manage customer service projects and initiatives;
  • Ensure proper functioning of the department by determining the necessary resources and tools available for quality customer service delivery;
  • Lead and manage performance of the team.

Job Requirements:

  • Diploma or Bachelor Degree in related field;
  • At least 5 years of solid experience in leading Customer Service Team;
  • Experienced in
    Retail Industry will be an added advantage;
  • Good interpersonal skills and fluent in Bahasa Malaysia, English and Mandarin language;
  • Excellent written and verbal communication, problemsolving and negotiation skills;
  • Passionate in delivering excellent customer service for customer satisfaction.

We Offer:

  • Competitive Salary
  • Performance Bonus
  • Annual Leave
  • Outpatient Medical Coverage
  • Insurance Coverage (GHS, GPA and GTL)
  • Career Development Opportunity
  • Staff Purchase Discount
  • Semi Flexible working schedule
*Subject to position offered / outlet / sales performance / company's policy*
Benefits:
  • Additional leave
  • Cell phone reimbursement
  • Dental insurance
  • Flexible schedule
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
Application Deadline: 04/20/2024

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