Native Urdu for Team Lead Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TimesConsult Full time
Operation Compliance Management

  • Recruitment, mentoring and training up junior and new staffs
  • Ensure all staffs are well trained & golive with the skills smoothly executed & follow their daily operation workflow.
  • Performance management: career counseling, coaching, performance development, mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
  • Business Management Responsibilities
  • Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
  • Colead with OM/SOM to prepare the operation plans, budgets, etc. to buildup the project.
  • Working with Global team & build up client relationship and handle all reports (if needed)
  • Ready to work some assignments from Ops Lead

Requirement:

  • Fluency in URDU and English (Speaking, listening, writing and reading). working 100% English.
  • University/Colleges required.
  • 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
  • Experience in a highgrowth organization strongly preferred.
  • Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule))

Job Types:
Full-time, Permanent

Salary:
RM5, RM7,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to Commute:

  • Kuala Lumpur (required)

Ability to Relocate:

  • Kuala Lumpur: Relocate before starting work (required)


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