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Revenue Manager
2 weeks ago
- To be responsible for providing relevant market research reports necessary for the proper evaluation of market performance both in terms of business type or segment contributions to total business.
- To be responsible for maintaining an uptodate room rate information and availability in Opera and all other channels.
- To be responsible for the supervision of all activities pertaining to revenue management in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit.
- Shop competitors' selling rate regularly for future strategy development.
- Ensure group rate guidelines are in place.
- Produce reports as outlined by management.
- Participate in the quarterly account review with Director of Sales & Marketing and Director of Sales for each Sales Manager.
- Ensure information including but not limited to rate code details, guest reservations, group and allotment blocks, package codes in Opera PMS are updated at all time.
- Ensure both FIT and group bookings are input into Opera PMS at a timely manner.
- Closely monitor the booking situation and alert concerned personnel on overbooking situation.
- Ensure all guest inquiries are responded within 24 hours.
- Control and monitor the abandoned calls situation and develop plan to reduce.
Qualifications
- Degree in statistics, business administration or marketing. Advanced degree in business knowledge of hotel operations systems.
Experience
- 35 years' solid experience in Revenue Management or Reservations of a luxury hotel with at least 2 years in Supervisory level or above.
Pay:
From RM5,500.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
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