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Specialist, Order Management
1 week ago
You will execute Customer Order Management functions for BDI internal and external customers.
You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods.
Lastly, you will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.
Job Description:
We are the makers of possible
BD is one of the largest global medical technology companies in the world.
_Advancing the world of health_ is our Purpose, and it's no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
Become a maker of possible with us
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
- Our people make all the difference in our success._
This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods.
Also, this individual will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment processWe are the makers of possible
BD is one of the largest global medical technology companies in the world.
_Advancing the world of health_ is our Purpose, and it's no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
Become a maker of possible with us
Key Responsibilities:
- Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
- Coordinate with Planning to ensure stock availability as required.
- Coordinate with Finance to ensure credit release on time.
- Coordinate with Logistics to ensure special instructions are received/ understood, as required.
- Handle distributors/end customers order enquiries.
- Run Open Order Status reports for distributors/end customers, Finance, Business as required.
- Review new Customer Creation Form, and onpass to Master Data Officer (MDO) to set up.
- Coordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
- Achieve Key Performance Indicators (KPI's) and Individual Impact Goals (IIG).
- Support cost reduction and/or process improvement initiatives.
- Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
- Comply with all ISO 13485 requirements and BD policies.
- Ensure a safe, healthy and environmentallyfriendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activiti
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