Order Management Specialist

4 weeks ago

Bangsar South, Malaysia bp Full time

Job summary

**Entity**:
Finance
**Job Family Group**:
Business Support Group

The Order Management (“OM”) Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process.

**Key Accountabilities**
- Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers. Expected to have regular communication with purchasers, Chief Engineers/ Ship Captain, Sales Managers and Supply / Logistics staff anywhere in the world.
- Accountable to ensure all the orders are accurate, compliant, informative and good quality.
- Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
- Take proactive action to monitor the orders to ensure orders are delivered on time.
- Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations.
- Responsible to record and log all customer complaints and non-conformances in given portals/databases.

**Essential Education and Experience**
- Bachelor’s degree or higher in Business, Computer / Information Technology, Engineering, or equivalent.
- Strong proficiency in written and verbal Mandarin language. This is to provide support to the China business.
- Accredited as Lean Practitioner is desirable. Minimum 24 months/2 years’ of working experience in inside sales, customer service, in a telephony environment and/or Global Shared Services environment and/or Marine & Energy business.
- An excellent communicator in oral and written as well as sensitivity in cultural differences. Understanding of customers’ needs & requirements.
- Ability to work in a highly dynamic and fast-moving environment.
- Ability to multi-tasks, evaluate impact in order to prioritize the criticality/urgency.
- Experience and ability to establishing and maintaining strong relationship with stakeholders and customers.
- Attributes: Fast-learner, Positive/Energetic, Resilience, Efficient, Versatile, and Self-Reliant
- Strong understanding in Order-to-Cash (O2C) process is a plus.

**Desirable Criteria**
- Able to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business values.
- Able to multi-tasks and work in a highly dynamic yet fast-moving environment.
- Deep experience of working in a customer focused environment.
- Good interpersonal, influential and decision-making skills in order to manage relationships with key stakeholders and customers.

**Why join us?**

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life These benefits can include flexible working options, paid parental leave policy among others

**Travel Requirement**

No travel is expected with this role
**Relocation Assistance**:
This role is not eligible for relocation
**Remote Type**:
This position is a hybrid of office/remote working
**Skills**:
**Legal Disclaimer**:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

  • Order Management Specialist

    1 week ago

    Bangsar South, Malaysia bp Full time

    Job summaryEntity:FinanceJob Family Group:Business Support GroupThe Order Management ("OM") Specialist is the customer's key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing...

  • Executive, Order Management

    1 week ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...

  • Executive, Order Management

    3 weeks ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will...

  • Specialist, Order Management

    1 week ago

    Bangsar South, Malaysia BD Full time

    Job Description SummaryYou will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business,distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will supportbusiness objectives; deliver high level of service &...

  • Specialist, Order Management

    3 weeks ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary You will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service &...

  • Executive, Order Management

    1 week ago

    Bangsar South, Malaysia BD Full time

    Job Description SummaryJob Description:We are the makers of possibleBD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Specialist, Order Management

    1 week ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description SummaryYou will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service &...

  • Executive, Order Management

    1 week ago

    Bangsar South, Malaysia BD Full time

    Job Description SummaryThe Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will...

  • Team Lead, Order Management

    4 weeks ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

  • Team Leader, Order Management

    2 weeks ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

  • Administration - Order Management

    3 days ago

    Bangsar South, Malaysia Rider Hunt International (RHi) Full time

    **Overview**: - rhi is currently recruiting for an **Administrator - Order Management** to join our client within their Shared service division. You will be supporting our clients Global energy brand at their office in Bangsar South, Kuala Lumpur on a contract for 12 months.The Administrator - Order Management (“OM”) Specialist is the customer’s key...

  • Specialist, Order Management

    3 weeks ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

  • Specialist, Order Management

    2 weeks ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business...

  • Administration - Order Management

    1 week ago

    Bangsar South, Malaysia Rider Hunt International (RHi) Full time

    Overview:- rhi is currently recruiting for an Administrator Order Management to join our client within their Shared service division. You will be supporting our clients Global energy brand at their office in Bangsar South, Kuala Lumpur on a contract for 12 months.The Administrator - Order Management ("OM") Specialist is the customer's key contact point when...

  • Team Leader, Order Management

    1 week ago

    Bangsar South, Malaysia BD Full time

    Job Description SummaryJob Description:We are the makers of possibleBD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Order Management Executive

    2 weeks ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business...

  • Executive, Order Management

    2 months ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

  • Order Management

    3 weeks ago

    Bangsar South, Malaysia Manpower staffing (M) sdn bhd Full time

    Client is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything...

  • Order Management

    3 days ago

    Bangsar South, Malaysia Manpower staffing (M) sdn bhd Full time

    Client is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything...

  • Order Management

    1 week ago

    Bangsar South, Malaysia Manpower staffing (M) sdn bhd Full time

    Client is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything...