Current jobs related to Team Leader, Order Management - Bangsar South - BD

  • Team Leader, Order Management

    3 months ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

  • Team Lead, Order Management

    4 months ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

  • Administration - Order Management

    3 months ago

    Bangsar South, Malaysia Rider Hunt International (RHi) Full time

    **Overview**: - rhi is currently recruiting for an **Administrator - Order Management** to join our client within their Shared service division. You will be supporting our clients Global energy brand at their office in Bangsar South, Kuala Lumpur on a contract for 12 months.The Administrator - Order Management (“OM”) Specialist is the customer’s key...

  • Executive, Order Management

    3 months ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...

  • Executive, Order Management

    4 months ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will...

  • Specialist, Order Management

    4 months ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary You will execute Customer Order Management functions for BDI internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of service &...

  • Order Management Executive

    4 months ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business...

  • Executive, Order Management

    2 days ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary You will execute Customer Order Management functions for Southeast Asia internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...

  • Specialist, Order Management

    4 months ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

  • Specialist, Order Management

    3 months ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary The Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business...

  • Order Management

    4 months ago

    Bangsar South, Malaysia Manpower staffing (M) sdn bhd Full time

    Client is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything...

  • Executive, Order Management

    3 months ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of...

  • Aeon Digital Bank

    3 months ago

    Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Summary**: Highly motivated and experienced Team Leader which will be responsible for managing a team of contact centre representatives, ensuring that they provide exceptional customer service and meet or exceed performance metrics. The Team Leader will play a critical role in driving business objectives, optimizing the customer experience and building...

  • Team Leader

    3 months ago

    Bangsar South, Malaysia Brandt International Sdn Bhd Full time

    **Responsibilities**: - **1. Operations Management**_ - Support Operations Manager to ensure business KPIs are met. - Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference. - Conduct need analysis to identify areas of improvements and propose recommendations to the management. - Perform audits to ensure...

  • Team Leader

    3 months ago

    Bangsar South, Malaysia A-Asign Corporation Sdn Bhd Full time

    **WhatsApp: Ms. Faiz - 019-5349846** Name: Age: Position/Job Title: **Job details**: **Salary**: RM 2,800 - RM 3,000 a month **Job Type/ Shift**: - Full-time - Day shift [Monday to Friday] **Criteria**: - Education Diploma and above - Experience in contact center at least 1 year - Passion to lead a team of 15 agents to meet targets - Fast learner and...

  • Telemarketing Team Leader

    3 months ago

    Bangsar, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - Have experience in a leadership capacity in a contact center. - Have experience in telesales/telemarketing or any sales position. - Excellent written and verbal communication skills in Bahasa Malaysia & English - Excellent leadership and interpersonal skills. - Good decision-making and problem-solving skills. **Responsibility** -...

  • Order Processing Assistant

    3 months ago

    Bangsar South, Malaysia Agensi Pekerjaan Ingenious Sdn Bhd Full time

    **Responsibilities**: - Assist other customer service associates with administrative duties. - Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. - Support ordering processing including order entry, expediting orders, change orders, returns,...

  • Customer Service Team Leader

    3 months ago

    Bangsar, Malaysia Sapelo Management Sdn Bhd Full time

    **Job Summary**: The Customer Service Team Lead is responsible for leading a team of representatives to provide exceptional customer service. They will also contribute to developing efficient systems tools and KPIs for the department. This role requires a proactive and innovative individual with strong knowledge of customer service practices and the ability...

  • Sales Admin/order Processing Officer

    4 months ago

    Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Our client: A global leader in facilitating connections within the marketing landscape, offering a centralized platform for streamlined management and distribution of creative content across diverse media formats. With offices in 30 countries and a global presence in over 116 countries, their platform ensures access to content from anywhere in the world...

  • Sales Admin/order Processing Officer

    4 months ago

    Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Our client: A global leader in facilitating connections within the marketing landscape, offering a centralized platform for streamlined management and distribution of creative content across diverse media formats. With offices in 30 countries and a global presence in over 116 countries, their platform ensures access to content from anywhere in the world...

Team Leader, Order Management

3 months ago

Bangsar South, Malaysia BD Full time
Job Description Summary

Job Description:

We are the makers of possible

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat.

It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?


A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.

You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.


To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.

We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

Job Responsibilities:

  • Lead and manage the associates and operations, namely customer master data management, order processing, pricing validation, backorder management, discrepancy management and service/contract billings, with additional processes to be included as required.
  • Maintain good working relationships with distributors/end customers, internal stakeholders and other SSC functions
  • Conduct Customer/Distributor Surveys
  • Conduct regular meetings with Key Stakeholders eg Countries, Business to update on performance and obtain feedback
  • Escalate delays as appropriate
  • Recruit, develop and manage a process team to achieve individual and team objectives and operational goals.
  • Lead and participate in projects to standardize policies, procedures and processes across programs and operational units.
  • Develop strategies for change management and leads change efforts for specific projects.
  • Monitor metrics and publish performance indicators to control operational cost and quality.
  • Review and analyze business processes, procedures, and systems to identify risks and priorities for improving operational effectiveness and order management.
  • Collaborate with department manager and other SSC / SCM functions stakeholders to develop and implement realistic short term and longterm solutions. This will cover Order Management activities but in SSC and incountry.
  • Conduct Compliance audits and training as required.
  • Conduct periodic one to one and yearly performance review.
  • Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
  • Comply with all ISO 13485 requirements and BD policies.
  • Ensure a safe, healthy and environmentally friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
  • Regularly provides department manager with relevant information regarding activities, problems, issues related to Order Management Representatives, Specialists, Executives and Senior Executives assigned accounts and tasks.
  • Assists with the maintenance of master pricing files.
  • Plans, coordinates and oversees training of Order Management Representatives, Specialists, Executives and Senior Executives.
  • Monitors work performed by Order Management Representatives, Specialists, Executives and Senior Executives. Keeps department manager informed of any workload issues or other problems and assists in planning and implementing solutions for same, including providing coverage during absences.
  • Perform any other tasks as assigned.

Job Requirements:

  • Bachelor's degree in Supply Chain, Logistics, Business Administration, Statistics, Economics or related discipline
  • Minimum 8 years in customer service, with 2 years managing a team.
  • Experience working with metrics and performance indicators for continuous improvement.
  • Experience in constructing objectives, standards & procedures.
  • Experience working in a crossfunctional and international multisite environment.
  • Knowledge of logistics processes
  • Highly customer and business oriented
  • Highly adaptive and able to work under pressure.
  • Energetic and enthusiastic approach to work
  • Ability to work independently and strategically.
  • People management skills with previous experience of managing a team
  • Excellent analytical, interpersonal & communication skills
  • Fluent in English. Knowledge of other Asian languages is an added asset
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship