Client Care Executive

1 week ago


Bukit Jalil, Malaysia Trinity Workforce Solution Full time

Job Summary:

We're looking for customer agent to work with a leading International Bank Industry.

The customer service agent is responsible for providing value-added service and administrative support through phone in a timely, accurate, and efficient manner for assigned sales divisions or external customers.


Location:
Bukit Jalil


Your responsibilities:

  • Customer Service Agent is represents the brand, the culture, and values of our clients
  • Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
  • Sign up customers for I-Banking
  • Route calls through IVR where applicable
  • Maintain contact records to reflect current information
  • Requests and complaints Turn around
  • Promote cross sell of all banking products
  • Maintain accuracy of information given to customers
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter
  • Ensure all sales pitches are made without any misselling

Requirements:

  • Graduate / SPM with minimum of 2 years' experience
  • Fresher or with 7 years of experience in Customer Service Field
  • Fluent communication, writing, and interpersonal skills in English (Level C2)
  • Must be energetic, positive minded and good team player
  • Applicants should be Malaysian citizens
  • Committed, highly motivated and looking forward to an exciting and rewarding career
  • Dedicated, results oriented, positive minded individual striving for positive results

Others:

Intake is on 4th December'23 ( Bukit Jalil )

Immediate Joiner is applicable

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Supplemental pay types:

  • Commission pay
  • Overtime pay
Expected Start Date: 12/04/2023

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