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Client Care Executive
1 week ago
Job Summary:
We're looking for customer agent to work with a leading International Bank Industry.
The customer service agent is responsible for providing value-added service and administrative support through phone in a timely, accurate, and efficient manner for assigned sales divisions or external customers.
Location:
Bukit Jalil
Your responsibilities:
- Customer Service Agent is represents the brand, the culture, and values of our clients
- Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter
- Ensure all sales pitches are made without any misselling
Requirements:
- Graduate / SPM with minimum of 2 years' experience
- Fresher or with 7 years of experience in Customer Service Field
- Fluent communication, writing, and interpersonal skills in English (Level C2)
- Must be energetic, positive minded and good team player
- Applicants should be Malaysian citizens
- Committed, highly motivated and looking forward to an exciting and rewarding career
- Dedicated, results oriented, positive minded individual striving for positive results
Others:
Intake is on 4th December'23 ( Bukit Jalil )
Immediate Joiner is applicable
Salary:
RM3, RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Commission pay
- Overtime pay
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