Client Care Executive

5 months ago


Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking for ease use of online banking
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Have high awareness levels on KYC and Anti-money laundering Policy
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling

**Knowledge/Skills/Experience**
- Graduate / SPM with minimum of 2 years experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service orientation
- Willingness to learn additional products

**Incentive : The employees will be eligible for quarterly incentive UP TO RM 4000 based on the performance.**

**Shift allowance would range from 300 to 400 MYR / Month.**

**Week off **:2 days week off mostly on Saturday and Sunday, however based on the business requirements, employees have to work on weekends with compensation off on alternate days**.**

**Job Type**: Permanent

**Salary**: RM3,300.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer Care Specialist: 7 years (required)

**Language**:

- Mandarin (required)


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