Client Care Executive
5 months ago
Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking for ease use of online banking
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Have high awareness levels on KYC and Anti-money laundering Policy
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling
**Knowledge/Skills/Experience**
- Graduate / SPM with minimum of 2 years experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service orientation
- Willingness to learn additional products
**Incentive : The employees will be eligible for quarterly incentive UP TO RM 4000 based on the performance.**
**Shift allowance would range from 300 to 400 MYR / Month.**
**Week off **:2 days week off mostly on Saturday and Sunday, however based on the business requirements, employees have to work on weekends with compensation off on alternate days**.**
**Job Type**: Permanent
**Salary**: RM3,300.00 - RM3,800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer Care Specialist: 7 years (required)
**Language**:
- Mandarin (required)
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