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Platform Operations
2 weeks ago
Platform Operations
Mandatory Requirements:
-
Web Application or Mobile Application support:
Experience in Cloud is added advantage.
Responsibilities
- Operational Monitoring:
- Develop and implement comprehensive monitoring strategies and tools to ensure the uptime and stability of key platforms and systems.
- Track performance metrics (SLI/SLO/Error Budgets) and establish benchmarks for service level agreements (SLAs) to maintain highquality service delivery and reliability.
- Manage incident response plans and coordinate with crossfunctional teams during crisis/incident situations.
- Lead root cause analysis and implement corrective actions to prevent future incidents.
- System Optimization:
- Identify opportunities for performance improvements, elimination of toil, automation and enhancements across key platforms and systems.
- Collaborate with the engineering and product teams to optimize system performance and resource utilization.
- Implement industry best practices for capacity planning, load balancing, and redundancy to ensure system scalability and reliability.
- Develop and maintain documentation related to system optimization and performance management processes.
- Vendor Management:
- Evaluate and manage relationships with external vendors and service providers related to monitoring, incident management and optimization tools.
- Ensure vendors meet performance and service level expectations.
- Collaborate with procurement and legal teams to negotiate contracts and service agreements.
Requirements:
- Bachelor's degree in computer science, Information Systems, or a related field.
- 36 years of experience in IT operations, system administration, or a related field, with a focus on operational monitoring and system optimization.
- Proven track record of managing highuptime systems and handling crisis situations effectively.
- Strong understanding of industrystandard monitoring and optimization tools, such as Dynatrace, New Relic, Datadog, or AppDynamics.
- Familiarity with various infrastructure technologies, including cloud computing, virtualization, and containerization.
- Excellent communication, and problemsolving skills.
- Ability to work effectively with crossfunctional teams and external vendors.
- Certifications such as ITIL, PMP, AWS or related certifications are a plus.
Job Type:
Contract
Contract length: 12 months
Pay:
RM3, RM7,500.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Parental leave
Schedule:
- Monday to Friday
-
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