Platform Operations

2 weeks ago


Subang Jaya, Selangor, Malaysia Paracell M Sdn Bhd Full time

Position
:
Platform Operations

Duration: 12 months

Location:
Petaling Jaya

Start date:
Immediately

Operational Monitoring:

  • Develop and implement comprehensive monitoring strategies and tools to ensure the uptime and stability of key platforms and systems.
  • Track performance metrics (SLI/SLO/Error Budgets) and establish benchmarks for service level agreements (SLAs) to maintain highquality service delivery and reliability.
  • Manage incident response plans and coordinate with crossfunctional teams during crisis/incident situations.
  • Lead root cause analysis and implement corrective actions to prevent future incidents.

System Optimization:

  • Identify opportunities for performance improvements, elimination of toil, automation and enhancements across key platforms and systems.
  • Collaborate with the engineering and product teams to optimize system performance and resource utilization.
  • Implement industry best practices for capacity planning, load balancing, and redundancy to ensure system scalability and reliability.
  • Develop and maintain documentation related to system optimization and performance management processes.

Vendor Management:

  • Evaluate and manage relationships with external vendors and service providers related to monitoring, incident management and optimization tools.
  • Ensure vendors meet performance and service level expectations.
  • Collaborate with procurement and legal teams to negotiate contracts and service agreements.

Requirements:

  • Bachelor's degree in computer science, Information Systems, or a related field.
  • 36 years of experience in IT operations, system administration, or a related field, with a focus on operational monitoring and system optimization.
  • Proven track record of managing highuptime systems and handling crisis situations effectively.
  • Strong understanding of industrystandard monitoring and optimization tools, such as Dynatrace, New Relic, Datadog, or AppDynamics.
  • Familiarity with various infrastructure technologies, including cloud computing, virtualization, and containerization.
  • Excellent communication, and problemsolving skills.
  • Ability to work effectively with crossfunctional teams and external vendors.
  • Certifications such as ITIL, PMP, AWS or related certifications are a plus.

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM3, RM7,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Experience:

Website Application Support: 3 years (preferred)

  • Mobile Apps support: 3 years (preferred)

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