Assistant Cafe Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Secret Recipe Cakes and Cafe Sdn Bhd Full time
This role is for our Sister brand with expected launching in July/ August 2024.

Location:
Klang Valley

You will be a good fit, if you...

  • Experienced with french pastries and bakery products.
  • Customers and service oriented.
  • Good human skills and communication skills (written & oral).
  • Wellgroomed appearance, pleasant, courteous, and friendly.
  • Good discipline, planning, organizing, monitoring, and controlling skills.
  • Leadership skills supervising & ability to train and monitor progress.
  • Good judgment and decisionmaking ability.
  • Responsibility for resources — time management, physical asset, people & finance.
  • Generating teamwork and lead by an example through effective management skills.
  • Proficiency in Microsoft office.
  • Good problemsolving skillsability to quickly identify issues or challenges within the café operation and develop effective solutions.

1. Operational
1.1 Customer Focus

  • Ensuring outstanding customer service by maintaining speed of service, etiquette, and food quality to exceed customer satisfaction.
  • Greet customers with smiles, suggesting and upselling items, and providing complementary closing as per standard operating procedures (SOP).
  • Handle and resolve customer complaints promptly and courteously, ensuring a personalized and professional approach.
  • Analyze customer feedback to identify trends, areas for improvement and opportunities to enhance the overall customer experience.
  • Providing staff training on effectively handling challenging situations such as customer complaints or service disruptions.
1.2 Operations

  • Providing leadership and guidance to ensure effective daily café operations.
  • Ensuring full compliance with SOP and regulatory standards.
  • Organizing and supervising team briefings on a daily basis.
  • Maintain cleanliness and housekeeping in the café.
  • Monitoring and minimizing wastages, breakages, pilferage and food quality variance.
  • Ensuring timely completion of administrative paperwork and compliance with company regulations.
  • Developing contingency plans to handle emergencies or unexpected events effectively.

2. Management
2.1 Team Management

  • Monitoring the performance of team members, ensuring adherence to job scope, standards and SOP.
  • Provide onthejob training and support to new and existing team members.
  • Assist in establishing performance management systems and conducting performance evaluations.
  • Support in implementing comprehensive training programs focusing on customer service and operational procedures.
2.2 Training and Development

  • Assist in coaching and developing leaders and team members through mentorship programs.
  • Support in implementing crosstraining initiatives to broaden team members' skill sets.
  • Conducting regular performance evaluations and providing constructive feedback.
  • Collaborate with the training department for advice and support on training initiatives.

3. Financial Management
3.1 Sales

  • Assist in driving action plans to achieve sales targets.
  • Analyze sales data to identify trends and opportunities for growth.
  • Foster a salescentric culture among team members to maximize sales opportunities.
  • Work with the team to enhance the overall customer experience and satisfaction
3.2 Profit

  • Support in driving action plans to achieve profit targets.
  • Analyze financial data to identify areas for improvement and opportunities for revenue growth.
  • Ensure adherence to cost and wastage reduction guidelines.
  • Assist in conducting cost analysis and implementing strategies to control costs.
  • Utilize sales data and financial analysis to forecast future profit potential.

4. Growth
4.1 Brand

  • Assist in upholding the brand's standards for service, food quality and atmosphere.
  • Educate team members on the brand's values and mission.
  • Maintain the physical appearance of the café to align with the brand's aesthetic.
  • Support new outlet openings and product launches to ensure success.

Job Types:
Full-time, Permanent

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • What is your expected salary for this role?
  • How soon can you join us?
Expected Start Date: 07/01/2024

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