Commercial Director

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.

From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.


If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.

Because it's with Hilton where we never forget the reason we're here:
to delight our guests, Team Members, and owners alike.


The Commercial Director - Malaysia, Philippines, Sri Lanka is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of Hilton Malaysia, Philippines & Sri Lanka, owned and managed portfolio in APAC.


What will I be doing?
As the Commercial Director - Malaysia, Philippines, Sri Lanka, you will be responsible for performing the following tasks to the highest standards:

  • Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, Groups, Catering & Events, Food & Beverage, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
  • Work with the General Manager, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
  • Ensure Business Review Guidelines (current to 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
  • Support various On Property Sales, Regional Sales, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
  • Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
  • Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton Worldwide matrix support teams to ensure commercial benefits of the hotel.
  • Liaise with country focused leadership in Finance, HR and Operations to ensure alignment of commercial strategies across all functions.
  • Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
  • Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
  • Participate in the leadership activity of the Hotel and Region.

What are we looking for?


A Commercial Director - Malaysia, Philippines, Sri Lanka serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Hospitality: Volunteer to provide unparalleled hospitality.
  • Integrity: Do what you should do all the time.
  • Leadership: Strive to be a leader in both your industry and your community.
  • Teamwork: Actively promote teamwork spirit in all work.
  • Ownership: take responsibility for your actions and make decisions.
  • Now: Operate with urgency and discipline.
  • Bachelor's degree or Higher Diploma.
  • At least 5 years of relevant management experience in international hotel chains.
  • Good English reading and writing skills.
  • Able to formulate and implement operating budgets and business plans.
  • Able to effectively market and position the brand at desired levels.
  • Able to assist the General Manager and Management in achieving the hotel's overall business objectives.
  • Knowledgeable of political, economic and social issues, and market trends.
  • Good communication, organizational and presentation skills.
  • Able to lead, guide and develop employees.
  • Knowledgeable of and able to deal with crisis.

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing i

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