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Customer Support Specialist

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time

About your role:


We are looking for a Customer Service/Call Centre Agent who will liaison between our company and its current and potential customers.

The person will be responsible for providing product information to prospective customer and also help in solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


About the company:
Instapay is a Fintech startup, started by ex-bankers.

Its core product is an e-wallet plus pre-paid Mastercard, specially designed to enhance payroll management of businesses that employ unbanked blue-collar workers.

It aims to promote financial inclusion of the under-banked/ unbanked migrant worker. Since its launch last year, it is getting a very positive market response and is scaling up rapidly.

It has a young work team, promotes a fair and open work culture, where all employees get a chance to contribute.


Role Delivery:

  • To ensure all customer requests, enquires and complaints are attended and responded to in professional manner and as per the agreed SLAs
  • To coordinate with internal and external stakeholders to resolve customer issues.
  • Update all the customer information and issues in the CRM system.
  • To work in a team environment and support other functions when required.

Qualifications preferred:

  • Possess at least Diploma and above in any field
  • Minimum 1 year working experience in call centre or in a customer service role
  • Strong written and verbal communication skills to correspond with customers and internal team.
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Must hold good command over written and spoken English

Location:
Based in Kuala Lumpur. Work timing will be shift based, between pm. Weekly one day off.

Job Type:
Contract

Contract length: 12 months

Salary:
RM2, RM2,500.00 per month

Schedule:

  • Monday to Friday