Quality Coach

Role:Quality CoachTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Quality Analyst good communication skills bachelors degree Knowledge of MS Office - Excel, PowerPoint, Word Native Chinese Sr Quality Analyst A leading BPO is looking for Native Chinese...

A&W Restaurants, a name for good food with quality, taste, and a commitment to excellence, is seeking a dedicated and dynamic District Coach / Area Manager to j oin our team. At A&W, we don't just serve delicious food; we cultivate outstanding talent and deliver exceptional results. If you're passionate about developing people and driving success, we want...

About the jobThe Swim Starter is a Singapore-based company in search of a reliable and trustworthy swimming coach to join our team. Our primary focus is ensuring the safety of children in the water, and we are dedicated to delivering top-quality, standardized training experiences. The responsibilities of a swimming coach entail assessing swimmers' techniques...

Little Kickers are looking for energetic individuals to deliver fun, football classes tochildren aged between 18 months and 8 years.If you have experience working with young children and can give them a positiveintroduction to football, we'd love to hear from you.for someone with a positive attitude that loves to work with children.We can teach you the...

Date:8 Apr 2024Location:Kuala Lumpur, MYJob ID:2243School:The British International School Kuala LumpurCompany:Nord Anglia Education- Are you a passionate and dedicated swim coach with a heart for nurturing young swimmers? We are seeking an exceptional Swim Coach to join our dynamic team and make a profound impact on the swimming journey of our students. If...

Assistant Manager, Contact Centre Quality & ResolutionResponsibilities:Quality Assurance To conduct staff coaching & monthly QA discussion To conduct call calibration session To formulate and enhance quality monitoring guidelines including TL coaching Any other task as assignedResolution Responsible for handling escalation for Contact Management team To...

Job Descriptions: Well versed in English and Japanese Need to get qualified in IQA process and minimum of Two major products. Achieves assignments using established guidelines, procedures and policies. Participates in internal calibration sessions and Gauge variance session with the team. Work well with others in a teamoriented environment and to gain their...

30663 | Customer Services & Claims | Professional | Non-Executive | Allianz Malaysia | Full-Time | PermanentJob SummaryKey Responsibilities Provides actionable data and feedback to Customer Service Associates/Team Leads and managers. Accompany evaluations with meaningful and constructive feedback identify potential corrective or prevention actions to improve...

Job Details: Will be the Subject-Matter Expert (SME) for the project assigned. Following the requirements between organization and client for all Quality Assurance related matters. Responsible for monitoring data accuracy, SOP, and Process Compliance. Prepare a report about performance results by following the Quality Assurance format. Attending or...

Quality Assurance: Develop and maintain quality assurance metrics and reporting systems. Identify areas for improvement and recommend corrective actions to enhance service quality. Collaborate with management to develop and implement quality improvement initiatives. Facilitate oneonone coaching sessions to address specific performance issues and reinforce...

Overview:Position Summary:The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client,...

Provides structured and timely recommendations; verbal and/or written feedback to the advisors. Conduct Calibration sessions in sync with the Delivery and QA team Develop, Recommend and monitor corrective and preventive actions Identify training requirements and coaching Prepare Daily/Weekly reports Develops and conducts briefings for the targeted group of...

The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Job Title: Executive Quality Assurance & DeliveryReports To: Assistant Manager, Customer Experience & DeliveryRole Purpose: Responsible to assist Senior Executive, Customer Experience Delivery on the strategic design, implementation, and optimization of customer experience initiatives to ensure a bestinclass customer experience. In addition, to ensure...

Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is responsible for implementing quality assurance processes that meet...

Job descriptionUpstream BPO is Telemarketing leader in Asia, looking to hire an experienced TEAM to fuel growth and expansion for its ever growing team.Who are we?Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact...

Reports To:Senior Manager, Quality Assurance & Delivery:Role Purpose:Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards.Key Accountability: Service Quality Assurance (SQA)Planning and Management: Conducting regular service...

Achieves assignments using established guidelines, procedures and policies. Participates in internal calibration sessions and Gauge variance session with the team Work well with others in a teamoriented environment and to gain their cooperation Ability to work on daily and weekly special projects Meet the set business targets Coach, mentor and share feedback...