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Customer Support Executive
4 months ago
Responsibilities:
- Manage inbound and outbound calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer
- Follow up with customer on pending documents
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Pay:
RM2, RM3,000.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- related: 3 years (preferred)
Language:
- Malay (required)