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Service Delivery Manager

3 months ago

Malaysia IntersoftKK Full time
Malaysia

Experience:
Service Delivery Manager

Skills:
Service Delivery Manager

Job Responsibilities & requirements

  • Face to the business for operational services and the initial single point of contact and escalation for operational service issues.
  • Change control procedure and processes are in place. Ensures releases and changes are delivered in a controlled and agile manner.
  • Computerized System Validation (CSV) compliance guidelines and procedures are followed where applicable.
  • Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience.
  • Regular service reports to IT management and business clients are issued
  • Input and guidance to crossfunctional and crossregional communities of practice is
provided out of the service units, increasing and spreading knowledge and skills

  • Lead positions are expected to handle high complexity of solution landscape, mission
- criticality and service levels of solutions, service delivery model and stakeholder

landscape Key Competencies

  • Passionate about learning, sharing and further developing "best practice" and embed it
as "next practice" to achieve greater impact

  • Exhibits servant leadership behavior, selfaware leader and a flexible teamplayer in a
multi-cultural environment

  • Agile competencies: having a growth mindset, knowing yourself, being courageous and
get connected Mandatory Skills

  • Expert in the discipline of IT Service Management.
  • Certified in ITIL V3/V
  • Possess a combination of analytical thinking, handson problem solving, and a customer
- service mindset

  • Stakeholder management
  • Good communication skills
knowledge preferred

  • Bachelor's degree in computer science, information systems or a related study (or
equivalent project-related experience).

  • A minimum of 15 years of experience in IT Service Management