Technical Support Specialist

2 weeks ago


Kota Kemuning, Malaysia Plentisoft Sdn Bhd Full time
Respond promptly to customer inquiries and issues.

  • Identify, diagnose, and resolve issues for customers.
  • Guide customers with clear instructions and explanations.
  • Empower customers and help them achieve traffic success with our tool.
  • Collaborate with the product team to escalate issues and resolve complex technical issues.
  • Document and track customers issues and resolutions.
  • Document customers request and escalate to relevant team.
  • Create and maintain comprehensive technical documentations.
  • Stay uptodate with the latest SEO trends and industry developments to ensure the given advices are current and relevant.
  • Thorough understanding of the product use cases and potentials.

; Requirements:

Requirement: 1+ years of experience as a technical support or a similar role, preferably in software or technology company. Excellent written communication skills, with the ability to explain technical concepts. Good spoken English and Mandarin (primary market: United States and China) Strong knowledge of SEO and onpage optimization. Strong problemsolving and analytical skills Ability to work independently.
More about SurgeGraph:

  • Deploying technologies like AI and NLP, SurgeGraph is AI Content Production tool designed to help our users grow their organic traffic fast and achieve Surge Effect
  • Rated 4.8/5 on G2 review platform.
  • Featured on thousands of publications including HubSpot, SEJ, and Zoho.


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