Customer Care Supervisor

1. Daily briefings and task delegations to staff.Manning guide/manpower planning and monthly work scheduleAttendance /overtime/lunch-dinner-break time monitoring.Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations:(request/complains/emergencies/incoming and outgoing phone calls etc.)Ensuring all CCR adhere to the response...

1. Conducting surveys and writing reports based on customer feedback on products and services.Providing customers with clear instructions to resolve issues.Rerouting customer calls to other departments when advanced solutions are needed.Managing orders and ensuring their prompt delivery.Coaching spokespersons and executives in effective communication...

FEMALE ONLYDiploma & Fresh GraduateJob ScopeTaking appointment by call/walkinTo check customer survey(website)Do service reminderDo call appointmentAttending WhatsApp chatJob Types: Full-time, Permanent, Internship, Fresh graduateContract length: 6 monthsSalary: RM1, RM1,600.00 per monthExperience:Customer Care Specialist: 1 year (preferred)

Carry the responsibility of a Customer Care Consultant in a healthcare company based in Johor Bahru. Provide patient education ie. consultation Provide patient care ie. attend to patients' needs/requests Perform selective medical tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor Patient registration & appointment scheduling Obtain patient...

Role:Any OtherTimings:Day Shift (Permanent)Industry:Telecom / ISPProcess:VoiceFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Mandarin Cantonese Customer Care Customer Service Agent Mandarin or Cantonese Voice SupportThe Salary would be as below:Basic - RM 3000KPI - RM 4006th day allowance - RM300Night Shift Allowance - RM300Age requirements:...

Responsibilities: Managing and implementing customer care strategies, including handling customer inquiries & investigations, resolving complaints, and ensuring customer satisfaction. Developing a deep understanding of the company's products and services to effectively address customer inquiries. Escalating unresolved or complex customer issues to...

Specialist Customer CareSalary:$2,300 to $3,200 (RM7820-RM10880)Working Hours:Monday - Friday 06:00 - 19:00 & Sat 8am - 1pmLocation:Mountbatten RoadSummary: To handle all members' related complains and feedback efficiently and effectively. Improve the overall operations and resort quality standards through an effective feedback channel. Respond to member...

Customer Care Assistant - Eye Specialist ClinicSalary: RM2500 - RM3500Working days: Monday - Sunday (5 days working, 2 days off - rotate)Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.mNormal Speaker & Mandarin Speaker**Job Responsibilities: - * Provide excellent service, stream line patient flow, manage complaints, gather...

Drives ambulance to transport patients to and from hospitals Maintenance of ambulance to ensure in good working condition Assist in placing patients on stretcher and loads stretcher into ambulance Provide basic nursing care/service under the guidance of the supervisor Perform any other duties assigned. Minimum SPM/STPM qualification with valid PSV driving...

Handle complaints- Provide appropriate solutions for customers- Follow up to resolve any issues their customers experience.

JOB SCOPE: Resolving customer complaints and providing accurate information to improve customer's satisfaction Working in a team to achieve KPI elementsREQUIREMENTS: Good English communication skills (spoken & written) SPM leavers and Fresh Graduates are welcomed to start their first career in a Call Centre Full Training ProvidedSALARY & BENEFITS: Annual...

Location: Nusa Jaya, a fastdeveloping city that offers a variety of great opportunities (FREE shuttle bus service provided Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square) Resolving customer complaints and providing accurate information to improve customer's satisfaction Achieve KPI and SLARequirements:...

Responsible for daily operation, ensures the quality, standards, and meet the expectations of the customers. Plan, forecast and execute food and beverage orders Check food and beverage supplies Communicate and build strong relationships with vendors and handle customer enquiry with cares Adhere to food, health, and safety standards Manpower planning and...

As a Pet Care Consultant, you will help create awareness with emphasis on the importance of providing proper pet care solutions and in getting the right products into the hands of the Company's valued customers. Being part of the retail team, you must understand the business objectives and the importance of having the ability to deliver a Pet Lovers Centre...

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns.Work location : Iskandar...

Requirements Required languages: Malay and English. Able to work shifts, weekends and public holidays. Fresh graduates / school leavers encouraged to apply. Fulltime positions.Responsibility Maintain a professional level of customer service in promoting the company's products Provide professional services to customers Ensure adequate stock levels Achieve...

Job Title:SupervisorLocation:Cold Stone Creamery _(Based in Johor Bahru)_Cold Stone Creamery is seeking a highly motivated and experienced individual to join our team as Supervisor. As Supervisor, you will play a key role in ensuring the smooth operation of our store, maintaining high standards of customer service, and leading a team of service crew...

Outlet SupervisorAssist outlet manger to:Ensure the smooth day-to-day operation of the retail outletDrive monthly sales target and ensure good outlet performance Oversee the work of retail staff, including monitoring employee activity, coordinating the purchase and receipt of goods, shelving of goods and assisting walk-in customersManage stock and inventory...

Objective: To effectively manage and supervise work activities at the project site, ensuring adherence to quality standards, safety regulations, and project timelines. To coordinate and lead the cabling team, optimize resource allocation, and maintain efficient communication with stakeholders, ultimately delivering successful projects within budget and...

Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...