Customer Service Officer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Beautypedia Sdn Bhd Full time

Job Overview
We're a vibrant beauty, wellness and healthcare company on a high growth trajectory. We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Officer.

Responsibilities
Customer Journey

  • To handle new customers' registration
  • Welcoming customer, serving tea, and ensuring PIC is there to serve customer
  • Issuance of receipt and collection of payment
  • Customer appointment management including appointment placement, confirmation, follow up, etc
  • Handle online and offline customer enquiries
  • Understand and learn new treatment and product knowledge (To ensure well explanation in handling walk in customers/ customers' enquiries)
  • Collect Google Review
  • Activate inactive customer
- 处理新客户的注册
- 欢迎客户,端茶,并确保PIC在那里为客户服务
- 发放收据和收款
- 客户预约管理,包括预约安排、确认、跟进等
- 处理线上和线下客户咨询
- 了解并学习新的治疗和产品知识(以确保可以很好地处理现场客户/客户咨询)
- 收集谷歌评论
- 激活不活跃的客户

Admin Task

  • To handles and incharge on the POS system
  • Check daily commission and execution claim (ensure is correct)
  • Complete daily invoicing and service redemption
  • Search (slot in/ slot out) customer files
  • Stock management for retail and salon which includes, ensuring enough inventory, and reordering when necessary
- 负责POS系统
- 每天检查门店的电子邮件
- 检查每日佣金和执行记录以确保准确
- 完成每日发票和服务兑换
- 搜索客户档案
- 检查每日销售和交易报告,并发送给财务部门
- 零售店和沙龙的库存管理,包括确保有足够的库存,并在必要时重新订购

Outlet Hygiene and Outlook

  • Prepare teapot, cups & sanitize all area
  • Lead outlet tour if necessary
  • Making rounds and ensure all treatment rooms are always tidy and clean as per SOP
  • Ensure customer shoe rack and IBA lockers cleanliness
  • Switch off all lights, heaters, power outlet and close outlet door during closing
  • Liaise with cleaners when necessary in regards to hygiene, cups cleaning, towels etc
- 准备茶壶、杯子并消毒所有区域
- 如果需要,带领参观门店
- 巡视并确保所有治疗室始终整洁干净
- 确保客户鞋架和IBA储物柜的清洁度
- 在关门时关闭所有灯光、加热器、电源插座,并关闭店门
- 必要时与清洁工联系,就卫生、杯子清洁、毛巾等事项进行沟通

Room Preparation

  • Ensuring rooms are prepared before appointment time, with necessary consumables equipped
  • Ensuring rooms are cleaned after execution is done, and liaise with cleaner to clean up
  • Ensuring machines are in proper order, and managing any machine breakdown or maintenance
- 确保在客户预约时间之前准备好房间,并配备必要的消耗品
- 确保在服务完成后,与清洁工联系清理房间
- 确保机器正常运转,并管理任何机器故障或维护

Internal Communications

  • Arranging execution sessions for Masseur, Beautician, Consultant
  • Rotating new cons for salesperson
  • Reminding staffs on their next day appointments
  • Brief treatment room SOP
- 安排按摩师、美容师、顾问的服务执行
- 为销售人员轮换新的销售产品
- 提醒员工他们的第二天预约
- 简要介绍治疗室SOP

Working Hours:

Rotational shift with 6-days work week including weekends and public holidays (5 days off per month)

轮班制,每周工作6天,包括周末和公共假期(每月休假5天)

Requirements:

  • At least 1 year of working experience in the related field
  • Proficiency in both written and spoken English; ability to speak multiple languages (e.g. Mandarin, Cantonese) will be an added advantage
  • Proficiency in MS Office
  • Organized with strong problemsolving skills and communication skills
  • Great passion towards the customer experience, beauty, wellness and healthcare industry
- 至少1年相关领域的工作经验
- 精通书面和口头英语;能够讲多种语言(如中文、粤语)将是一个额外的优势
- 精通微软办公软件
- 有组织、具有较强的解决问题能力和沟通能力
- 对客户体验、美容、健康和医疗保健行业充满热情

Pay:
RM2, RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Application Question(s):

  • How long is the notice that you required to serve for current employer if any?

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)

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