Executive - Cico Merchant Support

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

Your responsibilities will be to:

  • Execute daytoday operational tasks outlined by Manager, follow up on all the tasks assigned and complete in a timely manner;
  • Ensure all tasks/assignments work within the Company's SOP guidelines and Matrix framework, and liaise and work closely with various stakeholders to ensure a smooth operational process;
  • Provide customer/merchant with accurate, relevant and useful information with regards to MTA's products and services;
  • Ensure that all incoming external/internal queries, problems and complaints are fully resolved within the team as a 'Solution-Center'. Use sound judgment and take decisions that will maximize customer/channels/touchpoints satisfaction.

To be eligible for this role, you will require:

  • Knowledge of PC usage and knows how-to navigate websites/online portals;
  • Experience in customer service/ contact centre is an added advantage;
  • Willing to work on shift basis, weekends and PH.
  • Good confidence level & patience in handling customers.

Office Location:
KLMO 03-01, Wisma GTK, Level 03-01, No.10, Jalan Hang Lekiu, 50100 Kuala Lumpur


Salary:
RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift


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