![Merchantrade Asia Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Executive - Cico Merchant Support
1 week ago
Your responsibilities will be to:
- Execute daytoday operational tasks outlined by Manager, follow up on all the tasks assigned and complete in a timely manner;
- Ensure all tasks/assignments work within the Company's SOP guidelines and Matrix framework, and liaise and work closely with various stakeholders to ensure a smooth operational process;
- Provide customer/merchant with accurate, relevant and useful information with regards to MTA's products and services;
- Ensure that all incoming external/internal queries, problems and complaints are fully resolved within the team as a 'Solution-Center'. Use sound judgment and take decisions that will maximize customer/channels/touchpoints satisfaction.
To be eligible for this role, you will require:
- Knowledge of PC usage and knows how-to navigate websites/online portals;
- Experience in customer service/ contact centre is an added advantage;
- Willing to work on shift basis, weekends and PH.
- Good confidence level & patience in handling customers.
Office Location:
KLMO 03-01, Wisma GTK, Level 03-01, No.10, Jalan Hang Lekiu, 50100 Kuala Lumpur
Salary:
RM2, RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
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