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Fibre Optic Customer Support
2 weeks ago
- Engage customer via WhatsApp & Call (if necessary) to address their enquiries on Fibre Products.
- Secure customer appointments & liase with partners closely to secure appointments where needed.
- Explain & set expectations on Product & terms and conditions on Fibre Installation.
- Willing to explore & adapt new ways to manage customer experience.
- Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
- Respond to incoming customer issue on technical issues (Optional)
- Manage remote troubleshooting, problem assessment & close follow ups with customers.
- Manage relationship with external service providers to coordinate service & meet SLAs.
- Contribute to overall customer satisfaction score.
Job Types:
Full-time, Contract
Salary:
RM2, RM2,900.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Ability to Commute:
- Subang Hi-Tech Industrial Park (preferred)
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