Fibre Optic Customer Support

2 weeks ago


USJ, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time
Manage incoming Fibre Application to Activation including the below;

  • Engage customer via WhatsApp & Call (if necessary) to address their enquiries on Fibre Products.
  • Secure customer appointments & liase with partners closely to secure appointments where needed.
  • Explain & set expectations on Product & terms and conditions on Fibre Installation.
  • Willing to explore & adapt new ways to manage customer experience.
  • Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
  • Respond to incoming customer issue on technical issues (Optional)
  • Manage remote troubleshooting, problem assessment & close follow ups with customers.
  • Manage relationship with external service providers to coordinate service & meet SLAs.
  • Contribute to overall customer satisfaction score.

Job Types:
Full-time, Contract

Salary:
RM2, RM2,900.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Ability to Commute:

  • Subang Hi-Tech Industrial Park (preferred)


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