Customer Service Officer

2 weeks ago


Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

Responsibilities:

  • Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
  • Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
  • Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

Job Requirements:

  • Minimum SPM graduate and proficient with
    both English & Chinese languages.
  • Possessed experiences in customer service line, preferably in Call Centre.

Working hours:

  • 5.5 days, fixed morning shift


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