Customer Service Officer

3 days ago

Jalan Gagah Johor Bahru Johor Malaysia Wentel Engineering Sdn. Bhd. Full time

Wentel Engineering Sdn. Bhd. is actively seeking individuals with your skillset to join our team as Customer Service Officer.5-day work (Monday - Friday)Competitive remuneration packageLarkin, Johor Received customer PO and return acknowledge the receiving of purchase order to customer.Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.Provide Shipment demand plan after discussion with customer.Receive/Request forecast from customer.Ensure prompt response to customers' inquiries, complaints' etc.Work closely with Sales & Marketing to understand and prioritize customers' requirements.Perform customer satisfaction survey twice per year.Perform other duties as assigned.

Diploma/ Degree in any fieldFresh Graduates are welcome to apply, as comprehensive training will be offeredProficiency in English, Bahasa Malaysia, Mandarin - to deal with Mandarin Speaker clientFull-time positions availableExperience with ERP systems is beneficialEffective communication with customers and internal staff is necessaryBoth verbal and intuitive communication abilities are essentialComputer literacy in Microsoft Office is requiredStrong time management skills are essential, particularly for on-time delivery

Positive & Stable work environment5-day work (Monday - Friday)Full rated EPF + SOCSOAnnual LeaveBirthday VoucherMedical benefitTraining provided

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