Customer Service Officer

2 weeks ago


Bayan Lepas, Malaysia Integrated Health Plans (Malaysia) Sdn. Bhd. Full time
Work with inter-departments to resolve customers' enquiries

  • Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
  • Issue Letter of Guarantees for patients
  • Book medical appointments on behalf of clients
  • Perform any other administrative function whenever required

Requirements:

  • Good communication, interpersonal and customer engagement skills
-
Good command of English (written and spoken) is a must:


  • Mandarin speaking is an advantage to communicate with Chinese speaking clients
  • Customer service experience is required, preferably in a call centre environment
  • Excellent service mindset
  • Team player who can work together with a big team
  • Versatile and adaptive
-
Medical and/or health insurance knowledge is an advantage:


  • Must be able to work in shifts, weekends and public holidays

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Flexible schedule
  • Maternity leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Application Question(s):

  • What is your expected salary?

Education:

  • Diploma/Advanced Diploma (preferred)
Expected Start Date: 03/30/2024

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