Customer Service Office

2 weeks ago


Bayan Lepas, Malaysia Toll Global Forwarding Full time
Toll Group

Position Title:
Customer Service Officer - Export (Mandarin Speaker)

Division:
Global Shared Services Penang

Location:
Penang, Malaysia
Department: Operation

Reports to (position):Manager - TGF GSS Penang

OVERALL PURPOSE OF THE JOB


The position will be responsible to enter data from various source documents into the in house system for storage, processing and data management purposes.


PRIMARY DUTIES & RESPONSIBILITIES

  • Enter data according to the Export Standard Operating Procedure
  • Create Quick Booking according to the Booking confirmation in Cargo Wise system.
  • Responsible to register Consol and proceed with issuance of Shippers instruction.
  • Respond to queries for information and access relevant files.
  • Keeping sensitive customer or company information confidential.

SKILLS ESSENTIAL TO THE JOB

Technical

  • Fresh graduates are encourage to apply.
  • Export Experience in Freight Forwarding
  • Proven data entry working experience
  • Familiarity with MS Office
-
Proficiency in both spoken and written English and Mandarin:

  • Attention to details and accuracy
  • Minimum with Diploma in any related field or equivalent

Others Info

  • Location: Bayan Lepas, Penang
  • Work Type: Permanent Full
  • Time
Working Hours: 8.30 a.m - 5.30p.m (Hybrid Option provided)

Job Types:
Full-time, Fresh graduate

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (required)

Experience:

  • Data entry: 1 year (required)

Language:

  • English (required)
  • Mandarin (required)


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