Local Japanese Speaker customer Service Advisor

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

Location:
KL Sentral (Nearby LRT KL Sentral)

Type :
Permanent

Salary :
Basic RM7,500

Working Hours: 9 AM - 9 PM (9 hours working, rotational) (Monday - Sunday)
Rotational week off

Duties and Responsibilities:

  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep the customer's privacy and protect customer information
  • Meet personal/team qualitative and quantitative targets
  • Handle simple to difficult inquiries in a given span of time
  • Manage different types of callers in a given span of time
  • Achieve the given metrics in accordance to the center's commitment to client
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide accurate information and excellent customer service
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable resources
  • Process request according to customer's preference on time
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Other duties as assigned

Requirements:

  • Minimum 1 year working experience as Customer Service/Call Center in Aviation/Airlines/Aerospace Industry with ticketing/booking/reservation related experience
  • Fluent in Japanese and English (Verbally and written)
  • Must be able to work in Kuala Lumpur

Job Types:
Permanent, Fresh graduate

Salary:
RM7,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Are you willing to work on rotational shift?
  • When is your availability date to join?
  • Did you have experience in Aviation / Airline industry?

Experience:

Call Center: 1 year (preferred)

Language:

  • English (preferred)
  • Japanese (preferred)


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