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Consumer Affairs Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time
Provide insights to the Corporate Communications & Consumer Affairs team on matters related to customer sentiments

  • Implement and monitor crossfunctional improvement projects for departments/companies across Capital A
  • Assist departments/companies in reviewing and developing policies and procedures that align with initiatives at hand
  • Assist/perform tasks related to communications e.g. composing press releases, content creation, etc.
  • Special projects: perform any other tasks assigned by the management team

REQUIREMENTS:

  • At least 3 years of working experience in the related field is required for this position.
  • Ability to independently and proactively manage stakeholders of various levels
  • Experience and knowledge of businesses and operations within the Capital A ecosystem
  • Experience and knowledge in process improvement and change management e.g. Lean Six Sigma
  • Experience in project management, including ability to handle grouplevel and crossfunctional initiatives
  • Data management and analytical capability
  • Knowledge and skills to conduct indepth market research
  • Ability to compile and present data and information professionally and effectively both verbally and in writing (reports, presentation decks, diagrams, process flows, etc)

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.
We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.