Reservation Agent

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia DoubleTree by Hilton Kuala Lumpur Full time
Familiar with hotel product knowledge and activities.

  • Maximize room sales and revenue for the hotel, prioritizing upselling.
  • Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
  • Check arrival guests or groups of 35 daily, making sure the guest information, requirements and price information is correct.
  • Always maintain a sales attitude, not losing any sales opportunity in the hotel.
  • Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
  • Make sure all commissions are correct and followedup on promptly.
  • Make sure all reject business is filed with the reasons.
  • Ensure that all correspondence has been filed accordingly, with correct and updated information.
  • Comply to the hotel credit policy and make sure all forecast revenues are met.
  • Comply with set rooms supply and price control.
  • Strictly follow brand standards.
  • Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.

Job Type:
Permanent

Salary:
RM2, RM2,500.00 per month

Benefits:

  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Early shift
  • Evening shift
  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

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