Intern, Seaii Customer Services Hub Steering

2 weeks ago


Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

Aufgaben:

**Job Description
- **SEA Customer Services (CS) Lead Management
**Collaborate with internal & external stakeholders to implement lead tracking systems to monitor lead sources, interactions, and progress.
Analyze lead data to identify trends, areas for improvement, and opportunities for optimization.
Regularly report on key performance metrics related to lead generation and conversion.
Proactively identify areas for improvement in lead generation, nurturing, and conversion processes.
- **Lead Process Optimization
**Continuously refine lead management processes to enhance efficiency, accuracy, and overall lead-to-sales conversion rates.
Collaborate with cross-functional teams to identify integration points and improve workflow.
- **Market Research & Analysis
**Conduct research on industry trends, competitors, and market developments.
Analyze data to extract meaningful insights and contribute to informed decision-making.
- **Project Support & Execution
**Contribute fresh ideas and perspectives to ongoing projects and discussions.
Participate in brainstorming sessions and problem-solving activities.
Assist team members in planning, executing, and completing projects.
Contribute to project tasks, research, data collection, and analysis.
Collaborate with team members to achieve project goals and objectives.

Qualifikationen:

**Knowledge / Skills

  • Achievementoriented, meticulous, resultsdriven and adaptable.
Excellent interpersonal & communication skills.
Team Player & results orientated

  • Computer literate in Microsoft Office. Advanced user level in PowerPoint and Excel is preferred.


  • Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    Aufgaben:**Overview - Core ResponsibilityRegional CCC steering on operational excellence (service delivery, quality, process adherence and support), improvement activities and market support for all CCC services & SEAllRegional CCC business strategic planning (contractual topics, business change request, cost management, campaign management and related) and...


  • Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    AufgabenBeschreibung - ExternBeschreibung der Jobs- SEA GDs Customer Services (CS) Geschäftsentwicklung- Steuerung der Umsatz- und Wachstumsstrategien für Customer Services (CS) in TEN (10) GD-Märkten innerhalb der SEAII-Region, einschließlich Indonesien, Philippinen, Brunei, Sri Lanka, Französisch-Polynesien, Neukaledonien, Bangladesch, Laos, Myanmar...


  • Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    **Aufgaben**: **Overview - Core Responsibility Regional CCC steering on operational excellence (service delivery, quality, process adherence and support), improvement activities and market support for all CCC services & SEAllRegional CCC business strategic planning (contractual topics, business change request, cost management, campaign management and...


  • Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    **Aufgaben**: **Job Description - **SEA Customer Services (CS) Lead Management **Collaborate with internal & external stakeholders to implement lead tracking systems to monitor lead sources, interactions, and progress.Analyze lead data to identify trends, areas for improvement, and opportunities for optimization.Regularly report on key performance metrics...


  • Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    AufgabenBeschreibung - Extern Beschreibung der Jobs - SEA GDs Customer Services (CS) Geschäftsentwicklung - Steuerung der Umsatz - und Wachstumsstrategien für Customer Services (CS) in TEN (10) GD-Märkten innerhalb der SEAII-Region, einschließlich Indonesien, Philippinen, Brunei, Sri Lanka, Französisch-Polynesien, Neukaledonien, Bangladesch, Laos,...


  • Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    AufgabenBeschreibung - Extern Beschreibung der Jobs - SEA GDs Customer Services (CS) Geschäftsentwicklung - Steuerung der Umsatz - und Wachstumsstrategien für Customer Services (CS) in TEN (10) GD-Märkten innerhalb der SEAII-Region, einschließlich Indonesien, Philippinen, Brunei, Sri Lanka, Französisch-Polynesien, Neukaledonien, Bangladesch, Laos,...


  • Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    Aufgaben: Task Description INTERN, SALES SUPPORT & GD MARKET MANAGEMENT SEAIIPROCESS MANAGEMENTFulfilling tasks set out by supervisors.Ensuring timely preparation and processing of monthly SEA GD Kufri- SYSTEMS AND OPERATIONS SUPPORTProvide back up support to Ordering teamAssist team members in CKD invoice processingAd-hoc duties- PROJECT/CROSS FUNCTIONAL...


  • Puchong, Malaysia MERCEDES-BENZ SERVICES MALAYSIA SDN BHD Full time

    The job holder is responsible for: - To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. - Manage business relationships with key stakeholders in the markets, HQ and the HUB -...


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: - To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. - Manage business relationships with key stakeholders in the markets, HQ and the HUB - Drive and deliver...


  • Puchong New Village, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    Aufgaben: To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. Manage business relationships with key stakeholders in the markets, HQ and the HUB Drive and deliver continuous...


  • Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    AufgabenSind Sie ein kreativer Visionär mit einer Leidenschaft für die Gestaltung unvergesslicher Einkaufserlebnisse? Haben Sie ein Händchen dafür, die höchsten Standards für die Kundenzufriedenheit zu setzen? Wenn ja, dann haben wir eine außergewöhnliche Chance für Sie Mercedes-Benz, eine weltweit bekannte Luxus-Automobilmarke, sucht eine...


  • Puchong New Village, Malaysia Worldgate Express Services Sdn Bhd Full time

    Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent's or customer's requirements. Communicate and build good rapport and relationship with customers, agents, airlines and co loaders.Organize workflow to meet the time frame requirement of each...


  • Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    **Aufgaben**: - Task Description - INTERN, SALES SUPPORT & GD MARKET MANAGEMENT SEAII- **PROCESS MANAGEMENT** Fulfilling tasks set out by supervisors. Ensuring timely preparation and processing of monthly SEA GD Kufri - **SYSTEMS AND OPERATIONS SUPPORT** Provide back up support to Ordering team Assist team members in CKD invoice processing Ad-hoc duties -...


  • Puchong New Village, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    Aufgaben:The Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars.The Operations & Credit Operations OneHUB is...


  • Puchong New Village, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    Aufgaben: Act as a point of escalation for customer complaint, review and resolve customer complaints. Understand customer issues and concerns, identify root cause, and provide first contact resolutions in a timely and efficient manner. Monitoring customer satisfaction index levels to identify trends or problems with customer service quality. Build...


  • Puchong New Village, Malaysia CONTACT CENTRE SERVICES COMPANY Full time

    OPEN FOR FRESH GRADUATESHIFT ALLOWANCE :RM 350NEAR TO LRT PUCHONG JAYAJOB DETAILS:Handle incoming call from customer regarding their inquires (support electronic news system, google calendar, google product solution)Provide good customer experience toward customersDetermine the best solution based on the issue and details provided by customers.Direct...


  • Puchong New Village, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    Aufgaben:The job holder is responsible for:To support overall customer service for Mercedes-Benz Finance & Leasing Business Attend to customers' (salespersons, dealers, suppliers, endcustomers) enquiries Timely provide high quality service and operation process to meet customers' expectation and continuously improve CSI result Fulfill customers' expectation...


  • Puchong New Village, Malaysia Worldgate Express Services Sdn Bhd Full time

    Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent's or customer's requirements. Communicate and build good rapport and relationship with customers, agents, airlines and coloaders. Organize workflow to meet the time frame requirement of each...

  • Intern, Events

    2 weeks ago


    Puchong New Village, Malaysia Impact Integrated Full time

    Coordination Coordinate and assist multiple events at once. Support for Esports Integrated Hub's daily operations and program support.Communication To attend meetings, venue recce, seating, layout and all that relates within approved budget and anticipate different scenarios during coordination. Supporting contact points with vendors, contractors, clients...


  • Puchong New Village, Malaysia Daewoo Electronics Sales & Services (M) Sdn Bhd Full time

    1) Receive complaints from customer and arranged the jobsheet2)Coordinate responce time to customer on technician service appoinment.3)Gather customer detail for making jobsheet4)Enter customer data to SQL system5)Print out monthly report.6)Able to work under pressure.7)Closing jobsheet by following up with technician and customer8)Enter data to the SQL...