![Mercedes-Benz Malaysia Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
Intern, Seaii Customer Services Hub Steering
2 months ago
**Aufgaben**:
**Job Description
- **SEA Customer Services (CS) Lead Management
**Collaborate with internal & external stakeholders to implement lead tracking systems to monitor lead sources, interactions, and progress.Analyze lead data to identify trends, areas for improvement, and opportunities for optimization.Regularly report on key performance metrics related to lead generation and conversion.Proactively identify areas for improvement in lead generation, nurturing, and conversion processes.
- **Lead Process Optimization
**Continuously refine lead management processes to enhance efficiency, accuracy, and overall lead-to-sales conversion rates.Collaborate with cross-functional teams to identify integration points and improve workflow.
- **Market Research & Analysis
**Conduct research on industry trends, competitors, and market developments.Analyze data to extract meaningful insights and contribute to informed decision-making.
- **Project Support & Execution
**Contribute fresh ideas and perspectives to ongoing projects and discussions.Participate in brainstorming sessions and problem-solving activities.Assist team members in planning, executing, and completing projects.Contribute to project tasks, research, data collection, and analysis.Collaborate with team members to achieve project goals and objectives.
**Qualifikationen**:
**Knowledge / Skills
- Achievement-oriented, meticulous, results-driven and adaptable.Excellent interpersonal & communication skills.Team Player & results orientated
- Computer literate in Microsoft Office. Advanced user level in PowerPoint and Excel is preferred.
-
Assistant Manager, Regional Ccc/seall, Customer
3 weeks ago
Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time**Aufgaben**: **Overview - Core Responsibility Regional CCC steering on operational excellence (service delivery, quality, process adherence and support), improvement activities and market support for all CCC services & SEAllRegional CCC business strategic planning (contractual topics, business change request, cost management, campaign management and...
-
Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full timeAufgabenBeschreibung - Extern Beschreibung der Jobs - SEA GDs Customer Services (CS) Geschäftsentwicklung - Steuerung der Umsatz - und Wachstumsstrategien für Customer Services (CS) in TEN (10) GD-Märkten innerhalb der SEAII-Region, einschließlich Indonesien, Philippinen, Brunei, Sri Lanka, Französisch-Polynesien, Neukaledonien, Bangladesch, Laos,...
-
Assistant Manager, Regional Ccc/seall, Customer
2 weeks ago
Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full timeAufgaben:**Overview - Core ResponsibilityRegional CCC steering on operational excellence (service delivery, quality, process adherence and support), improvement activities and market support for all CCC services & SEAllRegional CCC business strategic planning (contractual topics, business change request, cost management, campaign management and related) and...
-
Intern, Seaii Customer Services Hub Steering
2 weeks ago
Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full timeAufgaben:**Job Description- **SEA Customer Services (CS) Lead Management**Collaborate with internal & external stakeholders to implement lead tracking systems to monitor lead sources, interactions, and progress.Analyze lead data to identify trends, areas for improvement, and opportunities for optimization.Regularly report on key performance metrics related...
-
Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full timeAufgabenBeschreibung - ExternBeschreibung der Jobs- SEA GDs Customer Services (CS) Geschäftsentwicklung- Steuerung der Umsatz- und Wachstumsstrategien für Customer Services (CS) in TEN (10) GD-Märkten innerhalb der SEAII-Region, einschließlich Indonesien, Philippinen, Brunei, Sri Lanka, Französisch-Polynesien, Neukaledonien, Bangladesch, Laos, Myanmar...
-
Manager, Contract Administration
4 weeks ago
Puchong, Malaysia MERCEDES-BENZ SERVICES MALAYSIA SDN BHD Full timeThe job holder is responsible for: - To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. - Manage business relationships with key stakeholders in the markets, HQ and the HUB -...
-
Manager, Contract Administration
3 weeks ago
Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time**Aufgaben**: - To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. - Manage business relationships with key stakeholders in the markets, HQ and the HUB - Drive and deliver...
-
Intern in Sales Support
2 months ago
Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time**Aufgaben**: - Task Description - INTERN, SALES SUPPORT & GD MARKET MANAGEMENT SEAII- **PROCESS MANAGEMENT** Fulfilling tasks set out by supervisors. Ensuring timely preparation and processing of monthly SEA GD Kufri - **SYSTEMS AND OPERATIONS SUPPORT** Provide back up support to Ordering team Assist team members in CKD invoice processing Ad-hoc duties -...
-
Intern in Sales Support
2 weeks ago
Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full timeAufgaben: Task Description INTERN, SALES SUPPORT & GD MARKET MANAGEMENT SEAIIPROCESS MANAGEMENTFulfilling tasks set out by supervisors.Ensuring timely preparation and processing of monthly SEA GD Kufri- SYSTEMS AND OPERATIONS SUPPORTProvide back up support to Ordering teamAssist team members in CKD invoice processingAd-hoc duties- PROJECT/CROSS FUNCTIONAL...
-
Stellvertretender Manager
2 months ago
Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full timeAufgabenSind Sie ein kreativer Visionär mit einer Leidenschaft für die Gestaltung unvergesslicher Einkaufserlebnisse? Haben Sie ein Händchen dafür, die höchsten Standards für die Kundenzufriedenheit zu setzen? Wenn ja, dann haben wir eine außergewöhnliche Chance für Sie! Mercedes-Benz, eine weltweit bekannte Luxus-Automobilmarke, sucht eine...
-
Stellvertretender Manager
22 hours ago
Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full timeAufgabenSind Sie ein kreativer Visionär mit einer Leidenschaft für die Gestaltung unvergesslicher Einkaufserlebnisse? Haben Sie ein Händchen dafür, die höchsten Standards für die Kundenzufriedenheit zu setzen? Wenn ja, dann haben wir eine außergewöhnliche Chance für Sie! Mercedes-Benz, eine weltweit bekannte Luxus-Automobilmarke, sucht eine...
-
L6 Assistant Manager Service Operations
2 months ago
Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time**Aufgaben**: The Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars. The Operations & Credit Operations -...
-
L6 Assistant Manager Service Delivery
2 weeks ago
Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time**Aufgaben**: The Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars. The Operations & Credit Operations -...
-
Manager, Contract Administration
2 weeks ago
Puchong New Village, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full timeAufgaben: To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. Manage business relationships with key stakeholders in the markets, HQ and the HUB Drive and deliver continuous...
-
Executive, Customer Service
3 weeks ago
Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time**Aufgaben**: - The job holder is responsible for: - To support overall customer service for Mercedes-Benz Finance & Leasing Business - Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries - Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result - Fulfill...
-
Stellvertretender Manager
2 weeks ago
Puchong New Village, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full timeAufgabenSind Sie ein kreativer Visionär mit einer Leidenschaft für die Gestaltung unvergesslicher Einkaufserlebnisse? Haben Sie ein Händchen dafür, die höchsten Standards für die Kundenzufriedenheit zu setzen? Wenn ja, dann haben wir eine außergewöhnliche Chance für Sie Mercedes-Benz, eine weltweit bekannte Luxus-Automobilmarke, sucht eine...
-
Customer Service Executive
2 months ago
Puchong, Malaysia Worldgate Express Services Sdn Bhd Full timeInternal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements. - Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders. - Organize workflow to meet the time frame requirement of...
-
Customer Service Executive
44 minutes ago
Puchong, Malaysia Worldgate Express Services Sdn Bhd Full timeInternal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements. - Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders. - Organize workflow to meet the time frame requirement of...
-
Assistant Manager, Customer Service
4 days ago
Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time**Aufgaben**: - Act as a point of escalation for customer complaint, review and resolve customer complaints. - Understand customer issues and concerns, identify root cause, and provide first contact resolutions in a timely and efficient manner. - Monitoring customer satisfaction index levels to identify trends or problems with customer service quality. -...
-
Assistant Manager, Customer Service
2 months ago
Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time**Aufgaben**: The job holder is responsible for: - To support overall customer service for Mercedes-Benz Finance & Leasing Business - Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries - Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result - Fulfill...