L6 Assistant Manager Service Operations

4 weeks ago


Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

**Aufgaben**:
The Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars.

The Operations & Credit Operations
- OneHUB is responsible for creation of a framework to implement centralized and integrated business operations centers on three continents, delivering the most efficient processes to our customers. Our aim is to have the First OPS Hub "live" with operational readiness reached for pilot markets, designed as a scalable blueprint for Global Operations Hubs. With the Hub, we will reduce operational costs while ensuring a standardised luxury customer experience. It will also help us to be one step ahead of our competitors and to balance phases of high and low demand, and therefore improving overall competitiveness and efficiency. Additionally, our operating model will be enhanced with the best of industry and global MBM best practices.

We are a global team with international and diverse experience, co-located on multiple continents. We are committed to an Agile mindset, working with the Scrum and Scaled Agile Framework (SAFe) methodologies in a hybrid working arrangement. The team displays a very high commitment to our objectives and is determined to go the extra mile to achieve them. We place a high value on communicating directly and as equals in regular meetings. We also believe it is important to be constructive and honest. The team believes in customer collaboration and quick response to change. Working for one of the Must-Wins for MBM, you will be responsible for subprojects and a wide range of exciting tasks with a considerable impact on the entire organization.

This role is responsible to:

- mainly to ensure the IT operational services for the areas of incident, problem, event, access, release and service request management.manage the regional service operations team and also to ensure the quality standards of our service delivery center in India.support hardware procurement via our outsourced partner, managing call center management and supporting on network related topics **Your tasks will be in these areas**:
**Service Operations Management
- Incident, Problem, Event, Access, Release and Service Request management.Ensure the SLAs are met for ticketsApplication & infrastructure Design, Recovery & SetupPerform deployment of patchesManagement of our service delivery center in India for the support of service operations in the following areas: Incident, Problem, Event, Access, Release and Service Request management.Ensure that SLA’s are met especially for high priority ticketsExperience in creating & managing a knowledge base would be an added advantageEnsuring all users are having required IT equipment. **Service Operation Design
- Infrastructure Capacity & Demand Management
- Disaster Recovery, Application Recovery & Business Continuity Planning
- Experience in Application Monitoring Tools would be an added advantage (App dynamics, Dynatrace, Solarwinds, SCOM)

**Security/Vulnerability Management
- Ensure that running systems are in compliance with Daimler Security Policy
- Perform software and hardware upgrades

**Qualifikationen**:
**Qualifications**:
**Education & Work Experience
**Technical Knowlegde
- Good IT Infrastructure background and technical understandingProfound knowledge with Microsoft products such as Windows Server, SQL Server, IIS, MS Office, Power BI etc.Familiar with auto-deployment and version control tools such as Octopus, GitHub, TeamFoundation Server etc. **Soft Skills/Individual Competence
- Possess strong Leadership and Customer-oriented attitudeHighly-motivated individual and able to work independently as well as a team playerPossess good problem-solving skillsExcellent communication skills in both written and oral with cross-cultural competenceExcellent organizational & facilitation skillsFamiliar with agile projectsOpen mind-set and hands-on approachExperience in managing of Service Operations teamOutstanding communication and negotiation skills
- Excellent organizational and leadership ability



  • Puchong, Malaysia Marriott International, Inc Full time

    **Job Number** 24086942 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Puchong, 1201 Tower 3, Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...


  • Puchong, Malaysia Timekeeper Full time

    Your role will be crucial in ensuring the smooth running of our daily operational activities. We need someone with the ability to independently manage and control both operational tasks and admin responsibilities. - Assist in operational task for stock and human management. - Key in stock documents and ensuring the stocks are well recorded in the system. -...

  • Operations Manager

    4 weeks ago


    Puchong, Malaysia KPMC PUCHONG SPECIALIST CENTRE Full time

    **DUTIES AND RESPONSIBILITIES** - Ensure all operations are carried on in an appropriate, cost-effective way - Improve operational management systems, processes and best practices - Help the organization’s processes remain legally compliant - Formulate strategic and operational objectives - Examine financial data and use it to improve profitability -...


  • Puchong, Malaysia Saliran Industrial Supplies Sdn Bhd Full time

    **Job Highlights** - Yearly Increment and Performance Bonus - Monthly Sales Achievement Incentive and Staff Welfare - Fast growing company with great career advancement opportunity **Job Description / Responsibilities: -** 1. Supervise the Warehouse Incoming & Outgoing Division, Quantity Control & Quality Assurance Division & Logistics Division. 2....


  • Puchong, Malaysia Marriott International Full time

    Job Number 24086942Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Puchong, 1201 Tower 3, Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations,...

  • Operation Manager

    1 month ago


    Puchong, Malaysia Cezars Kitchen Sdn Bhd Full time

    Cezars Kitchen is seeking a qualified Operation Manager to join our outlets around Klang Valley, and Kuala Lumpur. In your role, you are the Director of Quality! You must ensure the highest quality of food production that will wow your guests, making them come back for more. Our philosophy: creating food that is alive with enjoyable flavors! Individuals who...


  • Puchong, Malaysia Saujana Heritage Empire Sdn Bhd Full time

    Able to maintain a positive, empathetic, and professional attitude towards course participants at all times. - Responding promptly to participants’ inquiries. - Communicating with participants through various channels. - Acknowledging and resolving participant complaints. - Understanding our products and services inside and out so that you can answer...


  • Puchong, Malaysia Talent Houz Consulting & Services Full time

    **Job Title: Operation & Admin Manager** **Location: Eco City KL** **Salary Range: RM5000-RM7000** **Industry: Healthcare** **Key Responsibilities/Accountabilities** **Backend**: - Present findings to higher management. - Install, maintain, and enforce Clinical Standard Operating Procedures (SOPs). - Lead and guide operational executives/assistants on...


  • Puchong, Malaysia AXA Full time

    MISSION This is a service delivery management and governance role to manage the Group Operation (GO) services delivered to AXA business with focus on Thailand and Philippines. The Service Delivery Management Officer will report to Head of Asia & Africa market within Group Technology Operations (GTO) Division, under Group Operations (GO). JOB...

  • Operation Assistance

    17 hours ago


    Puchong, Malaysia Diamond Pest Management (KL) Sdn. Bhd. Full time

    ~To arrange daily routine of technical services. ~To update on the completed service report at daily basis. ~To ensure all the service reports are properly written and submitted. ~To follow up with technical team on any outstanding services. ~To follow up / rearrange with the uncompleted services. ~To contact customer for service booking or...


  • Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    **Aufgaben**: **Overview - Core Responsibility Regional CCC steering on operational excellence (service delivery, quality, process adherence and support), improvement activities and market support for all CCC services & SEAllRegional CCC business strategic planning (contractual topics, business change request, cost management, campaign management and...


  • Puchong, Malaysia Carsome Sdn Bhd Full time

    **About You** Operation assistants provide administrative support to all levels of their organization. **Your Day-to-Day** - Able to drive a car in good manners. - To be able to travel on a daily basis to make the transaction of a car. - Able to check car condition before transaction. - Able to use the system provided for daily operation processes - Able...

  • Service Crew

    1 month ago


    Puchong, Malaysia Mochiyuki Onigiri Puchong Full time

    The service crew will be responsible for ensuring that customers have an enjoyable dining experience by providing excellent service, preparing and presenting high-quality Japanese cuisine, and maintaining a clean and organized restaurant environment. **Duties and Responsibilities**: - Greet and welcome customers, take orders, and provide menu...


  • Puchong, Malaysia Protect Print Sdn Bhd Full time

    **Machine Operator : RM 2500 - 2800**: - Mempunyai sekurang kurangnya 3 tahun pengalaman dalam mengendalikan mesin Heidelberg Speedmaster SM-52 (2 colours). - Perlu menjalankan mesin (mencetak & lain lain) - Rekod aktiviti harian, pembetulan dan lain-lain - Mematuhi semua SOP - Memastikan kebersihan dan kekemasan persekitaran kerja - Menjalankan aktiviti...


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: - The job holder is responsible for: - To support overall customer service for Mercedes-Benz Finance & Leasing Business - Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries - Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result - Fulfill...


  • Puchong, Malaysia Uni Smart Pest Control Sdn Bhd Full time

    Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks. "UNI SMART...


  • Puchong, Malaysia Trigon Tech Sdn Bhd Full time

    **Job Summary**: The Personal Assistant to the COO will play a crucial role in ensuring the smooth functioning of the executive's daily activities and optimizing operational efficiency within the IT business. This position requires a highly detail-oriented and adaptable individual who can manage a diverse set of responsibilities with discretion and...


  • Puchong, Malaysia Alpha Morraz Sdn Bhd Full time

    **Responsibility**: Job Description: - Liase to Operation Executive - Handling all hostel inspection every week and make a report - Handling staff inspection and make a report - Handling inspection stock supplies and make report - Buy and get things needed for hostel accommodation for new employees - Picking and sending staff to respective work place. -...

  • Operation Executive

    1 month ago


    Puchong, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    1. To assist in supervise the entire team of the branch consists of customers support, installation and logistic in ensuring smooth operations of the branch at all time. 2. To plan and liaise with sub-contractors in order to improve cost effectiveness and quality of the installation services provided to customers. 3. To ensure all transactions of...

  • Admin Assistant

    1 month ago


    Puchong, Malaysia N.A.Z MEDICAL SUPPLIES SDN. BHD (HQ-Bandar Bukit Puchong) Full time

    **Minimum requirements** - Diploma holder in any discipline. - At least 1 years of working experience. **Job purpose** Responsible for a variety of clerical duties within the administration and procurement functions in the admin department. **Key responsibilities and accountabilities**: - To assist Admin Officer in taking charge of local...