Customer Service Specialist
5 months ago
**Responsibilities**:
- Handle various complaints and emergencies in a timely manner.
- Responsible for combing, optimizing and improving the front-end and back-end processes of the company’s customer service department.
- Responsible for handling customer complaints, keeping work records, understanding the authenticity of the incident, coordinating follow-up processing with various departments, and finally closing the incident to understand the complainant's satisfaction with the handling of the incident.
- Responsible for the summary of weekly and monthly work reports and monthly performance appraisals of personnel within the department
- Abnormal outlets must report and follow up to the operations department in a timely manner.
- Responsible for supervising the timely and efficient completion of work orders and improving the quality of work orders.
**Requirement**:
- Minimum 3 years of experience in managing customer services team.
- Extensive background handling various issue related to customer services, handling customer complaints, providing appropriate solutions and alternatives within the time limits follow up to ensure resolution.
- Experience in logistic industry will be an added advantage.
- Good interpersonal and leadership skills.
-
Customer Service Specialist
5 months ago
Puchong, Malaysia Pasxcel Full timeWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...
-
Customer Service
5 months ago
Puchong, Malaysia Skin Renew International (M) Sdn Bhd Full time**CUSTOMER SERVICE JOB SCOPE** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...
-
Customer Service Specialist
6 hours ago
Puchong New Village, Malaysia Nala Groups Full timeWe are seeking a skilled Customer Service Specialist to join our team at Nala Groups in Puchong. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.This is a challenging and rewarding role that requires strong communication skills, the ability to...
-
Customer Service
5 months ago
Puchong, Malaysia Tools Haus Sdn Bhd Full timeCustomer service to handle walk in customer, as well as call in customer. To handle/filing proper documentation. To assist customer in quoting the correct spare part. **Job Types**: Full-time, Permanent **Salary**: From RM2,300.00 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion - Professional...
-
Customer Service Assistant
6 months ago
Puchong, Malaysia Green Herbology Sdn Bhd Full timeServes customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about products and services. - Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem,...
-
Customer Support Specialist
6 months ago
Puchong, Malaysia Esyms Sdn Bhd Full time**Join us to be part of a dynamic team of the Malaysia's leading online pharmacy company! Jom sertai kami sekarang!** - Full time role with attractive remuneration, EPF, EIS & Socso - Annual appraisal & career progression path - Training provided, fresh graduates are welcomed We are currently seeking a Customer Support Specialist who is fluent in Malay,...
-
Customer Service
6 months ago
Puchong, Malaysia Stellar Eco Venture Sdn bhd Full time**ustomer Service Job at Dreamscape Hospitality Group** **Who We Are**: We're Dreamscape Hospitality Group. We make sure people have a great time at our Airbnb and glamping spots. **Job Info**: We need someone who likes helping people to work with us. You'll talk to guests, help them book their stay, fix any problems, and make sure they're happy. **Your...
-
Customer Service Representative
6 months ago
Puchong, Malaysia KIOSKMEDIA (M) SDN.BHD Full time**Responsibilities** - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Manage large amounts of incoming phone calls - Resolve customer issues with company products - Answer other customer questions and offer them access to helpful resources - Direct questions to the right...
-
Telesales & Customer Service
6 months ago
Puchong, Malaysia JALAKX SDN BHD Full timeIdentify business opportunities & potential prospects. - Identify prospects by using directories and other prepared listings. - Conduct market research to identify selling possibilities and evaluate customer needs. - Call prospective customers by operating telephone equipment and other telecommunications technologies. - Actively seek out new sales...
-
Telesales & Customer Service
6 months ago
Puchong, Malaysia JALAKX SDN BHD Full timeIdentify business opportunities & potential prospects. - Identify prospects by using directories and other prepared listings. - Conduct market research to identify selling possibilities and evaluate customer needs. - Call prospective customers by operating telephone equipment and other telecommunications technologies. - Actively seek out new sales...
-
Customer Service
6 months ago
Puchong, Malaysia Ambang Angkasa Sdn Bhd Full time**Job Scope**: - Answering incoming telephone enquiries, problem and complains from customer - Ensure all calls on operations cases are recorded in the system - Follow up and resolve customers complaints and ensure it is close to satisfaction - To positively contribute and promote high teamwork in the department - Data Entry to update Job sheet - Update...
-
Customer Service
5 months ago
Puchong, Malaysia Ambang Angkasa Sdn Bhd Full time**Job Scope**: - Answering incoming telephone enquiries, problem and complains from customer - Ensure all calls on operations cases are recorded in the system - Follow up and resolve customers complaints and ensure it is close to satisfaction - To positively contribute and promote high teamwork in the department - Data Entry to update Job sheet - Update...
-
Billing & Customer Service Officer
5 months ago
Puchong, Malaysia KPMC PUCHONG SPECIALIST HOSPITAL Full time**DUTIES & RESPONSIBILITIES** - Greet patients and visitors in a professional and courteous manner. - Answer phone calls and inquiries, directing them to the appropriate department or individual. - Schedule appointments and maintain appointment calendars. - Verify patient insurance coverage and process insurance claims. - Collect co-payments and outstanding...
-
Customer Service Consultant
6 months ago
Puchong, Malaysia Happy Fish Swim School Sdn Bhd Full timeAttend to customer requests and inquiries via the phone and online messaging platform (WATI). - Slot students into classes and answer customers' questions pertaining to the enrolment - Explain various school policies and things to note for sign-up - Take the initiative to look for possible slots of class and raise to coaches to create potential classes based...
-
Customer Service Assistant
5 months ago
Puchong, Malaysia JESS Technology Sdn Bhd Full time**Join Us if you want to be part of OUR LEADER**: - Malaysia **Largest** Industrial Electronic **Repair Company!**: - **Award Winning Company**! The 11th Malaysia Power Brand | 100 Most Influential Young Entrepreneur, Golden Bull Award, - Featured on: The Star, ChinaPress, CityPlus Radio, SME Magazine - **Over 10 years** of Strong Establishment! (**KL, JB,...
-
Customer Service Assistant
6 months ago
Puchong, Malaysia JESS Technology Sdn Bhd Full time**Join Us if you want to be part of OUR LEADER**: - Malaysia **Largest** Industrial Electronic **Repair Company!**: - **Award Winning Company**! The 11th Malaysia Power Brand | 100 Most Influential Young Entrepreneur, Golden Bull Award, - Featured on: The Star, ChinaPress, CityPlus Radio, SME Magazine - **Over 10 years** of Strong Establishment! (**KL, JB,...
-
Business Development Specialist
6 months ago
Puchong, Malaysia NexMind AI Full time**Job Title: Business Development Sales Specialist (Hunter)** **Basic Salary Range: [MYR2,800-MYR5,500]** **Commission: [15% - 30%]** **Training will be Provided** Are you an experienced **Business Development Sales Specialist**? Can you sell innovative MarTech products powered by AI in consultative sales processes? Are you a closer? Are you looking for...
-
Business Development Specialist
5 months ago
Puchong, Malaysia NexMind AI Full time**Job Title: Business Development Sales Specialist (Hunter)** **Basic Salary Range: [MYR2,800-MYR5,500]** **Commission: [15% - 30%]** **Training will be Provided** Are you an experienced **Business Development Sales Specialist**? Can you sell innovative MarTech products powered by AI in consultative sales processes? Are you a closer? Are you looking for...
-
Sales Development Specialist
5 months ago
Puchong, Malaysia NexMind AI Full time**Job Title: Sales Development Specialist (Hunter)** **Basic Salary Range: [MYR2,800-MYR5,500]** **Commission: [15% - 30%]** **On Target Take Home: MYR25,000/ month** **Training will be Provided** Are you an experienced **Sales Development Specialist**? Can you sell innovative MarTech products powered by AI in consultative sales processes? Are you a...
-
IT Service Continuity Management
5 months ago
Puchong, Malaysia AXA Full time**Job Purpose** IT Service Continuity Management (ITSCM) Specialist is responsible to ensure that AXA IT services can continue to operate in the event of a disruptive incident. This involves developing and maintaining IT service continuity plans, conducting risk assessments, implementing measures to minimize the impact of potential disruptions, and...