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Customer Service Specialist
4 days ago
**Responsibilities**:
- Handle various complaints and emergencies in a timely manner.
- Responsible for combing, optimizing and improving the front-end and back-end processes of the company’s customer service department.
- Responsible for handling customer complaints, keeping work records, understanding the authenticity of the incident, coordinating follow-up processing with various departments, and finally closing the incident to understand the complainant's satisfaction with the handling of the incident.
- Responsible for the summary of weekly and monthly work reports and monthly performance appraisals of personnel within the department
- Abnormal outlets must report and follow up to the operations department in a timely manner.
- Responsible for supervising the timely and efficient completion of work orders and improving the quality of work orders.
**Requirement**:
- Minimum 3 years of experience in managing customer services team.
- Extensive background handling various issue related to customer services, handling customer complaints, providing appropriate solutions and alternatives within the time limits follow up to ensure resolution.
- Experience in logistic industry will be an added advantage.
- Good interpersonal and leadership skills.
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