IT Service Continuity Management

6 months ago


Puchong, Malaysia AXA Full time

**Job Purpose**

IT Service Continuity Management (ITSCM) Specialist is responsible to ensure that AXA IT services can continue to operate in the event of a disruptive incident. This involves developing and maintaining IT service continuity plans, conducting risk assessments, implementing measures to minimize the impact of potential disruptions, and coordinating recovery efforts in the event of an incident. The specialist also plays a key role in testing and exercising continuity plans to ensure their effectiveness with a collaboration with the AXA entities’ Operational Resilience/ITSCM officers.

This position will also work on extending the service to provide 24/7 support to the client in the region for disaster recovery and IT service continuity activities when necessary (planned tests/unplanned disasters).

**Responsibilities**
- Business impact analysis (BIA): Work closely with the respective entities’ ITSCM/Operational Resilience officers and define RTOs and RPOs for critical IT services supported by AXA Group Operations, which inform the acceptable downtime and data loss limits for each service and obtain consensus accordingly.
- Continuity Planning: Develop and maintain IT service continuity plans, obtain sign-off from the key stakeholders, and ensure the availability of critical IT services in the event of a disruptive incident.
- Planning, Testing and Validation: Initiate planning discussion, conduct regular testing, validation, and exercises of continuity plans with the help of AXA relevant teams (Technical, security, entities etc.), to ensure their effectiveness and identify areas for improvement.
- Risk Assessment and Management: Identify, analyze, and evaluate potential risks to IT services and developing collective strategies with the help of AXA relevant teams (Technical, security, entities etc.) to mitigate these risks.
- Stakeholder Communication and Management: Engage with AXA Partners/Stakeholders to communicate IT service continuity objectives, requirements, and progress.
- Compliance and Governance: Ensure that IT service continuity activities align and comply with AXA Group Operations Central ITSCM’s Self-Assessment controls, regulatory requirements, and AXA Group organizational policies.
- Regular connect and Awareness: Have regular connect with the respective AXA Asia Operational Resilience/ITSCM officers to align on the IT service continuity best practices and procedures deriving from Central ITSCM team.
- Incident Response and Recovery: Coordinate and lead the response and recovery efforts in the event of an IT service disruption or disaster with the help of AXA Crisis management and Major incident management when necessary, including implementing recovery plans and procedures.
- AXA Global transformation: Assist in the transformation of ITSCM/DR requirements from existing CoreIT (On-Prem) to Cloud(AWS/Azure) platform.

**Your Profile** Requirements**
- Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience in IT service continuity management or related field. **Plus-points**(if have): Advanced degrees or professional
- Certifications in IT service continuity management, such as Certified Business Continuity Professional (CBCP) or Certified Information Systems Security Professional (CISSP).
- At least 5 years of relevant working experiences and proven track record in IT service continuity management, disaster recovery, risk management, or related fields is highly valued.
- Possess understanding of Cloud Service Providers: Familiarity with major cloud service providers such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform, and their respective DR capabilities and offerings.
- Strong analytical and problem-solving skills are essential for assessing risks and developing continuity plans. Effective communication and stakeholder management skills are also important for engaging with business units and external partners.
- Experience conducting business impact analyses and risk assessments.
- Excellent communication skills including the ability to interact effectively with senior management in both Asia and overseas offices, internally and externally.
- Proven ability to understand operational risks inherent or emerging in a business area, to assess the risk level, develop and execute plans to mitigate the risk.
- Sound knowledge of operational risk management frameworks / methodologies / policies and/or practices.
- Excellent command in both written and spoken English.

**About AXA**
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you be



  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: - To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. - Manage business relationships with key stakeholders in the markets, HQ and the HUB - Drive and deliver...


  • Puchong, Malaysia MERCEDES-BENZ SERVICES MALAYSIA SDN BHD Full time

    The job holder is responsible for: - To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. - Manage business relationships with key stakeholders in the markets, HQ and the HUB -...


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: The job holder is responsible for: - To support overall customer service for Mercedes-Benz Finance & Leasing Business - Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries - Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result - Fulfill...


  • Puchong, Malaysia Carrier Full time

    **Country**: Malaysia **Location**: **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we...

  • Admin

    6 months ago


    Puchong, Malaysia SUN VICTORY MANAGEMENT SERVICES Full time

    JOB RESPONSIBILITIES : - Responsible for handling and maintaining proper office documents records. - Liaise with service provider, local authority and financial institution. - Assist building executive and building manager on operation, administration and finance. - Generate billing, reminders and send it out to the defaulters. - Issue receipt after payment...


  • Puchong, Malaysia ESPIRA KINRARA SDN BHD Full time

    Welcome guests upon arrival, administer check-ins and check-outs, provide front desk services to guests, assigning rooms and taking care of administrative duties. Vision To be recognised as a premier Malaysian Hospitality Group that delivers unique crafted experience that exceeds guest' expectation, which ultimately helps the Group generates reasonable...


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: The Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars. The Operations & Credit Operations -...

  • Guest Service Manager

    6 months ago


    Puchong, Malaysia Marriott International, Inc Full time

    **Job Number** 23148776 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Guest Services Manager

    6 months ago


    Puchong, Malaysia Marriott International, Inc Full time

    **Job Number** 24086942 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Puchong, 1201 Tower 3, Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...

  • Purchasing

    6 months ago


    Puchong, Malaysia T&M FACILITIES MANAGEMENT SDN BHD Full time

    Job Responsibilities: Responsible for the ongoing purchasing and sourcing activities that could generate more cost-saving for the company. Perform supplier sourcing, evaluation, assessment and selection, negotiation, performance monitoring, vendor relationship management and continuous improvement for the company. Maintain and review purchasing, shipping and...


  • Puchong, Malaysia Agensi Pekerjaan The Recruiter Sdn Bhd Full time

    **Salary**: RM3000-4000 - **Customer Enquiry Handling**: Managing leads and coordinating with the Sales team for quotes and opportunity conversion. - **Order Processing**: Handling customer orders from receipt to invoicing, ensuring timely deliveries and managing accounts receivable. - **Cross-Functional Coordination**: Collaborating with Supply Chain,...


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: The Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars. The Operations & Credit Operations -...


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: - The job holder is responsible for: - To support overall customer service for Mercedes-Benz Finance & Leasing Business - Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries - Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result - Fulfill...

  • Service & Technical

    6 months ago


    Puchong, Malaysia CLEANPRO LAUNDRY HOLDINGS SDN BHD Full time

    1. Perform routine maintenance of machine to prevent machine failure 2. Required to plan maintenance schedule for inspecting, servicing and testing ,machinery. 3. Strong problem - solving skills and creative thinking. 4. Maintaining a preventative maintenance schedule for inspecting, servicing and testing machinery. 5. Perform energy repairs if requested by...


  • Puchong, Malaysia Agensi Pekerjaan The Recruiter Sdn Bhd Full time

    **Customer Enquiry Handling**: Managing leads and coordinating with the Sales team for quotes and opportunity conversion. - **Order Processing**: Handling customer orders from receipt to invoicing, ensuring timely deliveries and managing accounts receivable. - **Cross-Functional Coordination**: Collaborating with Supply Chain, Fabrication, Production, and...


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: **Mercedes-Benz Mobility at a Glance** With around 10,000 employees, Mercedes-Benz Mobility AG specialises in financial and mobility services. The products range from financing, leasing, vehicle subscriptions, rental and fleet management to digital services for charging and payments, as well as insurance and innovative mobility...


  • Puchong, Malaysia AXA Full time

    MISSION This is a service delivery management and governance role to manage the Group Operation (GO) services delivered to AXA business with focus on Thailand and Philippines. The Service Delivery Management Officer will report to Head of Asia & Africa market within Group Technology Operations (GTO) Division, under Group Operations (GO). JOB...


  • Puchong, Malaysia Cummins Inc. Full time

    **Field Service Technician** **Description** **Field Service Technician** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your...


  • Puchong, Malaysia Rekal Jaya Security Service Sdn Bhd Full time

    Handles overall Foreign Workers Recruitment Process & Renewing Foreign Worker's Permit. - Assist in registering, managing & renewing company licenses. - Oversee the Company's administrative arrangement and matters. - Other ad-hoc duties as assigned time to time. - Attend calls from client/staff and monitor day to day operation - Sometimes there is need to...

  • IT Sales

    6 months ago


    Puchong, Malaysia IT Consulting Company Full time

    **Duties**: - Responsible to manage, lead and drive discussions with potential partners and clients. - Providing sales and marketing support to partners and clients. - Required to independently generate proposals and quotations according to company’s standards with minimum supervision. To achieve that you are required to have a deep understanding of...