Manager - Service Modernization Solutions

6 months ago

Puchong, Malaysia Carrier Full time

**Country**:
Malaysia
**Location**:
**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

As the Manager - Service Modernization Solutions, you will supervise entry or intermediate level Outside Sales employees. Coordinates outside sales activities and sets day-to-day goals and objectives for outside sales team. Responsible for making necessary changes to processes or standards in operational plans in order to establish outside sales strategies.

**Key Responsibilities**:
As a Manager - Service Modernization Solutions, you’ll be responsible for:

- Utilizing knowledge of HVAC systems to provide solution-based offerings to customers by advising and guiding on the appropriate HVAC solutions to meet customer needs.
- Present technical information and solutions proposal persuasively and effectively to potential customers.
- Focus on educating customers on energy efficiency and decarbonization initiatives. Work closely with client to help them to achieve their ESG target and update to customers any government incentives / policies accordingly.
- Establish and maintain strong relationships with customers (various departments) to understand their needs and preferences.
- Prepare competitive proposals and quotations to secure orders.
- After orders, continue to provide customer support, address issues, and upsell or cross-sell other products or services.
- Collaborate with regional sales teams to identify sales opportunities, develop effective sales strategies and action plans to achieve sales targets.
- Ensure profitability by considering cost factors and pricing strategies.
- Keeping track of customer interactions and maintaining proper records in a Customer Relationship Management (CRM) system to ease pipeline management and follow up quotation to turn into orders.
- Provide regular reports and updates to management on sales progress and achievements.

**Requirements**:
We are looking for people who are sales driven and has proven track record. If this is you, get in touch.
- More than 10 years of working experiences in project or sales with HVAC Chiller, AHU and/or HVAC related industrial products, services, or solutions.
- Having HVAC system controls will have strong added advantage.
- Proven order and sales achievement from previous years of experiences.
- Team oriented with good interpersonal and communication skills.
- Ability to handle multiple tasks and meet deadlines.
- Strong self-initiative and motivated driven with minimum supervision but in a structured environment.

**Skills**
- Ability to identify potential leads through various means, such as cold calling, networking, referrals, attending events, and using online platforms.
- Able to establish strong relationships with client by being approachable, responsive, and providing valuable insights to their problems/ initiatives.
- Negotiate payment terms, prices, and contracts to reach a mutually beneficial agreement.
- Address customer inquiries, concerns, and complaints promptly and professionally. To submit proposal and quotation as per agreed timeline.

**KPI Expectation**
- To achieve Purchase Orders, Sales and Profit Margin quarterly and yearly target based on set target.
- Collaboration with the Controls & Rental team (if applicable) to grow market share.
- All quotation should be registered into CRM (Salesforce) and updated on monthly basis.
- Maintain Company standards by ensuring personal adherence to Company policies and practices.
- Take appropriate care to always represent Carrier in a professional manner (in appearance, speech, dress, integrity etc.).
- Always maintain confidentiality regarding Company information and data.

**Benefits**
- We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary
- Have peace of mind and body with our medical and health insurance benefits
- Drive forward your career through professional development opportunities
- Great organization culture
- Buddy system to assist in on-the-job training

**Ou**r commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities,

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