Customer Service Consultant
5 months ago
Attend to customer requests and inquiries via the phone and online messaging platform (WATI).
- Slot students into classes and answer customers' questions pertaining to the enrolment
- Explain various school policies and things to note for sign-up
- Take the initiative to look for possible slots of class and raise to coaches to create potential classes based on demand.
- Execute end-to-end coordination of lesson arrangement with the parents, students, and coaches.
- Manage makeup lesson requests from customers or assign duties of makeup lessons by branch and class admin management.
- Proactively monitor the balance of student lessons in a term and conduct renewal reminders as per company policies to the parents/students.
- Manage lesson cancellation communication with all parties.
- Work with branch operations staff and coach to resolve and manage relief coach arrangements.
- Conduct student transfer duties from private to group lessons or vice versa.
- Assist in returning students’ arrangement and lesson resumption.
- Coordinate with coaches on the progression of students and ensure the class-level information is being duly updated in the system.
- Other ad-hoc duties that are deemed appropriate within the role.
Pay: RM2,800.00 - RM3,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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