![Worldgate Express Services Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
3 days ago
Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements. - Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders. - Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately. - Monitor enquiries from customer or agent has been responded promptly and acted accordingly. - Liaison with customers, agents, operations and service providers on all operational related matters. - Arrangement and handling of special requirements /ADHOC shipment. - Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination. - Submission of closed job task for invoicing purpose in a timely manner. - Prepare customer shipments delivery plan. - Communicate and reporting of customer’s shipment status. - Prepare and provide monthly KPI report and customer’s requested monthly report. - Monitor shipment and any other related records has been maintained and updated accordingly.
Since our incorporation in 1999, Worldgate has been providing industry-leading logistics solutions to our clients all over the world. We are passionate about connecting the world and making trade easier. We are guided by our core focus in helping our customers to be more successful because when our customers thrive, so do we. From our headquarters in Kuala Lumpur, we work with clients from around the world, helping them to simplify and improve their supply chains. Throughout the years, we are proud to have been the top international logistics and shipping company in Malaysia. With over10,000 freight-forwarding and logistics companies in Malaysia, and over 2,000 around Kuala Lumpur alone, we are still able to excel. Worldgate grew from a small startup logistic company in Puchong Kuala Lumpur, to a Hong Kong Stock Exchange listed company in just over 15 years. This milestone is a testimony of the quality of our services and commitment beyond our customers’ expectations, setting us apart from others logistic players. We excel in a crowded regional marketplace because we have always measured our performance against the highest global standards for logistics and supply chain management. We are also a premier freight forwarder in Malaysia that provides an array of value-added services such as cargo services, warehousing and distribution, overland freight transport and more.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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