Assistant Manager, Regional Ccc/seall, Customer

6 months ago


Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

**Aufgaben**:
**Overview - Core Responsibility
Regional CCC steering on operational excellence (service delivery, quality, process adherence and support), improvement activities and market support for all CCC services & SEAllRegional CCC business strategic planning (contractual topics, business change request, cost management, campaign management and related) and management of projects related to CCC SEAll (e.g. TEV Cust. Care Mgmt, Online Sales, Digital Touch points)MBM CCC Liaison between all internal department & organization and authorized dealership with Regional CCC (via CAC Satellite Management) on daily operational CCC services, improvements activities and escalationThird level support for Customer Care Management for MB MalaysiaTop End Vehicle Customer Care Management Project (Steering, Support & etc)**Detailed Job Description
**Regional CCC steering on operational excellence (service delivery, quality, process adherence and support), improvement activities and market support for all CCC services**:

- Steering of Regional CCC operational excellence based on all the service levels and KPI defined for Aftersales services, Sales services, Mercedes Me-connect and future adopted services.
- Ensuring Regional CCC process adherence for Aftersales services, Sales services, Mercedes Me-connect and future adopted services.
- Ensuring Campaign execution and result conducted at Regional CCC based on the set target and timeline.
- Coordinate improvement activities for CCC services and processes. Evaluate and adoption/adaption best practices of initiatives & implementation in Regional CCC.
- Prepare all required reports and KPI’s based on the data collected for Management on Regional CCC performance (e.g. CCC Service levels, total OB & IB activities in relation to Sales Leads)

**Regional CCC business strategic planning (contractual topics, business change request, cost management, campaign management and related) and management of projects related to CCC (e.g. Social Media Community)**:

- Collaborate and assist in Regional CCC contractual topics between Contact Centre Service Provider and Customer Assistance Center HQ.
- Yearly monitoring in Regional CCC on all controls agreed in Data Protection on Behalf (DPoB) agreement between MBM and the Contact Centre Service Provider
- Planning and monitoring of Regional CCC run-cost and change cost. Reporting on the related cost to controlling department for every OP/EA planning.
- Work closely with all relevant parties in strategic planning for CCC Regional services (e.g. Sales/Aftersales marketing)
- Plan and coordinate outbound campaign for Regional CCC operations (e.g. Sales campaign, product launch, service campaign, recall measures)
- Further steering of initiatives of any projects related to CCC (e.g. Social Media Community) and reporting of project status to management
- Setting up dedicated Customer Services back desk to support Top End Vehicle Customer Care Initiatives in Regional CCC

**MBM CCC Liaison between all internal department and authorized dealership with Regional CCC (via CAC Satellite Management) on daily operational CCC services, improvements activities and escalation**:

- To involve in any discussion or process improvement related to Regional CCC
- Work closely with all relevant parties in strategic planning for Regional CCC services (e.g. Sales/Aftersales marketing)
- Coordinate market updates and country specific information for Regional operations CCC (e.g. Sales campaign, product launch, service campaign, recall measures)
- Administration of user access for CRM systems and any other Regional CCC support systems
- Perform and prepare reporting analysis dealers on Quarterly, Monthly and on-demand basis according to business needs.
- Top End Vehicle Customer Care Management Set up & Support
- Perform third level escalation support on Customer Care Management including Top End Vehicle segment

**Regional CCC steering on operational Excellence and strategic planning for SEAII**:

- Steering and coordinate with SEAII markets CCC counterpart for a hub strategic planning and execution for Regional CCC services (current and future)
- Ensuring and overseeing a standardized operational process in Regional CCC for all services for SEAII markets
- Reporting the performance of Regional CCC to SEAII Management (operations/business strategic)

**Qualifikationen**:
**Education Level/Training
Degree in IT, Mass Comm, Business Administration, Engineering or equivalent.

**Experience
Minimum 3-5 years work experience in similar capacity and environment.

**Specific Knowledge/Skill
1. Project management skill
2. Good spoken and written command of English and BM. Other languages are beneficial.
3. Excellent human dynamic and problem solving skill.
4. A positive and enthusiastic Team player, resourceful, proactive in obtaining/collecting information from appropriate sources.
5. Achievement-oriented, meticulous and result driven.
6. Computer literacy in MS Offic



  • Puchong, Malaysia Steelcase Full time

    The regional logistic team is hiring a ‘Regional Logistic Specialist’ who will responsible for Co-ordinating, Collection & Analysis of Data pertaining to Transportation and Logistics which will include both inbound and out bound from the manufacturing and distribution locations to the various locations globally with a primary focus in the APAC region....


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: The job holder is responsible for: - To support overall customer service for Mercedes-Benz Finance & Leasing Business - Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries - Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result - Fulfill...


  • Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

    **Aufgaben**: As a Region Overseas Social Media Lead, you will be responsible for the social media activities of the regional markets to assure optimal organic and paid execution and especially governance. Development and implementation of social media strategy to build a strong, positive brand image and to increase reach across international...


  • Puchong, Malaysia MERCEDES-BENZ SERVICES MALAYSIA SDN BHD Full time

    We are looking for Release & Test Manager who is passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world - Release Manager is responsible for scheduling, planning, and controlling the software's development and delivery process for all AAP Markets - Ensure - Chair delivery meetings...


  • Puchong, Malaysia Saujana Heritage Empire Sdn Bhd Full time

    Able to maintain a positive, empathetic, and professional attitude towards course participants at all times. - Responding promptly to participants’ inquiries. - Communicating with participants through various channels. - Acknowledging and resolving participant complaints. - Understanding our products and services inside and out so that you can answer...


  • Puchong, Malaysia SOURCEBYNET (MALAYSIA) SDN BHD Full time

    This role is required to provide customer care, manage global B2B transactions in terms of order processing and proper order management in ensuring all order details are accurate, updated and communicated to customers timely. In addition to build positive relationships with key stakeholders namely customers, sales, business developers, operations, quality...

  • Site Manager

    6 months ago


    Puchong, Malaysia Trinity Group SDN BHD Full time

    **Pre-Construction Stage** - To implement all policies, activities, procedures, instructions as relevant and required by the quality management system. - Read and check through all drawings during the design stage to identify discrepancies, alternative proposal and cost saving items. - To highlight construction information during design stage, to detect any...


  • Puchong, Malaysia Wezmart International Bhd Full time

    Wezmart is a cooperative professional networking that serves as a coordinating entity for network of qualified independent professional firms that provides integrated solutions in Accountancy & Book-Keeping, Tax, Corporate Secretarial, Business Financial Advisory and its related services. Our office is located at The Cube, Bandar Puteri Puchong, completed...

  • Service Admin

    6 months ago


    Puchong, Malaysia EXACT AUTOMATION SDN BHD Full time

    **EXACT AUTOMATION SDN. BHD.** **JOB DESCRIPTION** **1. Accountability and others special requirement.** - Monitor service engineer’s onshore & offshore certificate, OSP, OGSP, medical report and work permit validity. - Apply/summit all require documents (CCC, KPKK, E-Vetting, boat booking/travelling form and other require documents) for client review...

  • Project Admin

    6 months ago


    Puchong, Malaysia Brama Impresa Design & Build Sdn Bhd Full time

    1. Ensure the smooth and proper execution of planning and implementation of projects from conception to completion. - 2.Participate in concept design, plan checking, feasibility study, tender preparation and award, and project implementation until Certificate of Completion and Compliance (CCC) - 3.Liaise with consultants and authorities for submission to...


  • Puchong, Malaysia IOI Properties Group Berhad Full time

    Handling all incoming call and enquiries in a professional and courteous manner. - Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere, - Control access by using IOI App. - Manager and upkeep cleanliness and tidiness of reception area. - Provide any other administrative or clerical support. **Job Specification** -...


  • Puchong, Malaysia HT Group Sdn Bhd Full time

    **Responsibilities**: - Deal directly with customers or sales person either by telephone, electronically of face to face. - Respond promptly to customer inquiries, handles and resolve customer complaints. - Manage customer account, keep record of customer interactions and transactions. - Providing sales and administrative support involving efficient...


  • Puchong, Malaysia Wezmart International Bhd Full time

    Wezmart is a cooperative professional networking that serves as a coordinating entity for network of qualified independent professional firms that provides integrated solutions in Accountancy & Book-Keeping, Tax, Corporate Secretarial, Business Financial Advisory and its related services. Our office is located at The Cube, Bandar Puteri Puchong, completed...


  • Puchong, Malaysia Green Herbology Sdn Bhd Full time

    Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about products and services. - Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem,...

  • Assistant Manager

    6 months ago


    Puchong, Malaysia Hannan Medispa Sdn.Bhd Full time

    **!!! ASSISTANT MANAGER!!!** **JOB REQIUIREMENT** ** **DIPLOMA level and above ** **Energetic a team player ** **Good complexion with pleasant customer service skills ** **Fresh graduates are also encouraged to apply ** **Experience in beauty products/skincare/cosmetics sales will be an advantage. **!!! JOB RESPONSIBILITIES !!!** - To monitor and follow...


  • Puchong, Malaysia NCT ALLIANCE BERHAD Full time

    **Key Responsibilities**: **CRM Strategy Implementation**: - Assist in the development and execution of the organization's CRM strategy. - Implement initiatives to improve customer satisfaction, retention, and engagement. **Data Management**: - Maintain accurate and up-to-date customer data within the CRM system. - Ensure data integrity, consistency, and...


  • Puchong, Malaysia HT Group Sdn Bhd Full time

    Job Responsibilities: - Deal directly with customers or sales person either by telephone, electronically of face to face. - Respond promptly to customer inquiries, handles and resolve customer complaints - Manage customer account, keep record of customer interactions and transactions - Providing sales and administrative support involving efficient handling...


  • Puchong, Malaysia SOURCEBYNET (MALAYSIA) SDN BHD Full time

    This role is required to provide customer care, order processing and proper order management in ensuring all order details are accurate, updated and communicated key stakeholders timely. **Responsibilities**: - Assisting in all aspects of order processes, documentations and administrative supports - Update shipment status and notify sales/customers of any...


  • Puchong, Malaysia MERCEDES-BENZ SERVICES MALAYSIA SDN BHD Full time

    The job holder is responsible for: - To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. - Manage business relationships with key stakeholders in the markets, HQ and the HUB -...


  • Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

    **Aufgaben**: - To support Mercedes-Benz Finance & Leasing Business by training and assisting to lead the Contract administration and customer service team (insourced/outsourced) and providing exceptional service delivery to stakeholders of the HUB. - Manage business relationships with key stakeholders in the markets, HQ and the HUB - Drive and deliver...