Cluster Lead

2 weeks ago

Subang Jaya, Selangor, Malaysia DHL Full time
Job Description and Accountabilities

  • Ensure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).
  • Review general or nominal ledger entries regularly to minimize if not eliminate adjusting entries and to detect any under or over statement of expenses on time.
  • Analyze and compare month on month expenses to attain uniform distribution of cost during the year and make an accrual when appropriate to have consistency in reporting expenses.
  • Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after monthend closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
  • Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
  • Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
  • Plan, manage and control costeffective delivery of services.
  • Manage and sustain supervisory and quality review / verification as per global SOPs, network policies and required controls (CRISP and external audit controls) to ensure controls are strictly compliant as well as to achieve center's auditKPI.
  • Collaborate with all functions and support each function in ensuring process compliance and continuous service excellence.
  • Take ownership of escalation or handle critical concerns raised by the business.
  • Support the development of future process experts.
  • Regularly review KPIs or performance indicators
  • Identify training needs and opportunities to develop a highly skilled functional department.
  • Periodically review manpower needs and backup plans for each team to ensure seamless delivery to business partners.
  • Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge,experience and best practice thereby ensuring quality is maintained through staff transition.
  • Support team member as and when needed, showing monitoring abilities as well as management and motivation of the team members.
  • Sharing Best Practices and supporting analytics on Invoice Processing for meeting Automation KPI's.
  • Ensure quality is being maintained with accuracy, completeness, timeliness and without duplication.
  • Timely updates / modify RTR Process documents / CRISP control documents to align RTR processes and are compliance and adhere to GOM.
  • Assist in project rollout, testing and guide the team on project implementation from service line perspective.
  • Consolidate & present Service Performance Review deck to Business Partners together with preparing minutes /outcome of the SPR discussion.
  • Work according to Internal Controls / CRISP requirements, handle audit query and provide mitigation plan whereneeded.
  • Proactively identify process improvement opportunities and discuss with the business partners.
  • Review IRM's / Issue Log regularly and followup on the open items to resolve issues in a timely manner.
  • Review Balance Sheet recon are properly reconciled on a monthly basis with team, proactively discuss and follow with the business partner and clear the aged items.
Educational Qualifications

  • Degree Holder or equivalent by experience.
Expected years of experience

  • At least 5 years above of work experience, preferably in a finance environment (similar or comparable position in a Shared
Service Centre is an advantage)

Knowledge & Skills

  • Passion for People
  • Passion for leading and developing skills
  • Respectful of individual and cultural sensitivities
  • Relentless in building and sustaining high performing teams
  • Strongly committed and adept in giving feedback to people to build confidence and competence
  • Team player and able to work in a multicultural environment
  • Rigorous in seeking talent and building on potential
Passion for Quality and Continuous Improvement

  • Passion for doing things right the first time
  • Relentless in solving problem and issues
  • Strongly committed and adept in addressing business and customer issues
  • Rigorous in analyzing data from multiple systems
Passion for Customers

  • Driven to support business priorities
  • Crossdepartment consultation and collaboration
  • Commitment to Excel
  • Taking Direction and Responsibility
  • Building & sustaining effective professional relationships
Business Acumen

  • Constructive Challenge
  • Strong process knowledge
  • Well verse of all CRISP Control and Audit requirement
  • Strong communication and influencing skills
  • Proven ability to plan, organize and drive change
  • Possessed strong anal

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