Salesforce CRM Specialist(Sales Support)

1 week ago


Subang Jaya, Selangor, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

Job location:
Petaling Jaya, Selangor, Malaysia

Job type:
Initial 12 months Contract role( renewable Contract)

The Core Objectives:

  • Provide support and assistance to end-users with any Salesforce CRM inquiries or issues.
  • Support the Regional CRM Manager on Salesforce CRM related project activities.
  • To support and be involved in User Acceptance Testing (UAT) for our Salesforce CRM program
  • Work closely with Grab Technical Solutions team on Salesforce CRM issue resolution or change request tickets.
  • Be a Salesforce CRM expert to our users
  • Extract and analyze Salesforce reports to aid decision-making processes.
  • Collaborate with different teams/stakeholders to identify opportunities for system enhancements and customizations aligned with business requirements.

Essential Experience / Criteria:

  • CRM user support experience
  • Tech savvy
  • Good communicator - ability to explain clearly to business and tech working stakeholders
  • Change management advocate
  • Self-motivated with a desire to contribute to a successful roll-out & maintenance of our Salesforce CRM platform

Desirable Experience / Criteria:

  • Salesforce CRM user support experience
  • Experience in drafting process flow charts
  • Experience working in tech/hyper-growth companies.

Job Type:
Contract

Contract length: 12 months

Salary:
RM1, RM4,138.91 per month

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