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CRM Manager
2 weeks ago
CRM Manager (Customer Relationship Management Manager)
Local Malaysian (Preferably Chinese)
Working Location - Old Klang Road (Hybrid mode)
Salary:
RM 6,000 - Up to RM 10,000 (Based on experience)
Work Type:
Permanent Vacancy
Key Responsibilities:
-
- Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough.
- Analyse, plan, monitor and optimise key account customer's performance based on business goals.
- Formulate special promotions or events for key account customers based on their preferences and performance.
- Monitor escalation cases and negative feedback from key account customers closely with the CRM team, to retain and restore customer confidence through effective resolution and proactive measures.
- Communicate closely with product, marketing and management teams to ensure alignment of business goals.
- Provide guidance and support in executing CRM initiatives, leading CRM teams to ensure tasks effectiveness and achieve business goals.
- Provide leadership and guidance, ensure a "knowledgesharing" culture by effective communication and documentation.
Requirements:
- SPM or above, Bilingual in English, Chinese (verbal, written & read).
- Minimum 2 years in CRM manager role experience with proven annual sales team award.
- Fast learner, able to transform knowledge into practical business.
- Strategic management thinking with strong leadership in team development.
- Customer centric, high flexibility in problemsolving and resultoriented.
Nice to have:
- Prefered age range: Years Old (Manager Level)
- Proficiency in G Suite, Microsoft Office and Power Point
Job Types:
Full-time, Permanent
Salary:
RM6, RM10,000.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
Application Question(s):
- Able to work on Hybrid Mode?
Education:
- STM/STPM (preferred)
Experience:
- CRM Manager: 2 years (required)
Language:
- Mandarin (required)
- Chinese (required)
Ability to Commute:
- Old Klang (required)
Ability to Relocate:
- Old Klang: Relocate before starting work (required)
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