CRM Manager

2 weeks ago


Subang Jaya, Selangor, Malaysia Trinity Workforce Solution Full time

CRM Manager (Customer Relationship Management Manager)

Local Malaysian (Preferably Chinese)

Working Location - Old Klang Road (Hybrid mode)

Salary:
RM 6,000 - Up to RM 10,000 (Based on experience)


Work Type:
Permanent Vacancy


Key Responsibilities:
-


  • Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough.
  • Analyse, plan, monitor and optimise key account customer's performance based on business goals.
  • Formulate special promotions or events for key account customers based on their preferences and performance.
  • Monitor escalation cases and negative feedback from key account customers closely with the CRM team, to retain and restore customer confidence through effective resolution and proactive measures.
  • Communicate closely with product, marketing and management teams to ensure alignment of business goals.
  • Provide guidance and support in executing CRM initiatives, leading CRM teams to ensure tasks effectiveness and achieve business goals.
  • Provide leadership and guidance, ensure a "knowledgesharing" culture by effective communication and documentation.

Requirements:

  • SPM or above, Bilingual in English, Chinese (verbal, written & read).
  • Minimum 2 years in CRM manager role experience with proven annual sales team award.
  • Fast learner, able to transform knowledge into practical business.
  • Strategic management thinking with strong leadership in team development.
  • Customer centric, high flexibility in problemsolving and resultoriented.

Nice to have:

  • Prefered age range: Years Old (Manager Level)
  • Proficiency in G Suite, Microsoft Office and Power Point

Job Types:
Full-time, Permanent

Salary:
RM6, RM10,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Commission pay
  • Performance bonus

Application Question(s):

  • Able to work on Hybrid Mode?

Education:

  • STM/STPM (preferred)

Experience:

  • CRM Manager: 2 years (required)

Language:

  • Mandarin (required)
  • Chinese (required)

Ability to Commute:

  • Old Klang (required)

Ability to Relocate:

  • Old Klang: Relocate before starting work (required)

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