Sales Operations Officer

2 weeks ago


Subang Jaya, Selangor, Malaysia IQVIA Full time

Responsibilities:

Office & Facilities Operations:
- the day-to-day management of the office space, including maintenance, cleanliness, and organization.
- vendor relationships for office supplies, equipment, and services.
- office moves, renovations, and space utilization projects as needed.
- and implement office policies and procedures to ensure a safe and productive work environment.
- as the primary point of contact for office-related inquiries and requests.
- compliance with health and safety regulations and protocols.
- and manage office security systems and protocols.
- any facility-related issues promptly and effectively.
- with cross-functional teams to optimize office space utilization and efficiency.

Sales Administrative and Support:
- the sales team with administrative tasks, including preparing sales reports, presentations, and documents.
- sales meetings, appointments, and travel arrangements as needed.
- as a liaison between the sales team and other departments, facilitating communication and information flow.
- sales support by managing customer inquiries, processing orders, and resolving issues in a timely manner.
- in the organization and execution of sales events, conferences, and promotional activities.

  • Data Stewardship to administer and maintain the CRM system, including user access, data integrity, and system configuration.
- training and support to CRM users, ensuring effective utilization of the platform.
- and implement data governance policies and procedures to maintain high-quality CRM data.
- with sales, marketing, and other departments to capture and analyze data requirements, ensuring alignment with business objectives.
- reports and dashboards to track key performance indicators and provide actionable insights.

Qualifications:

- degree in Business Administration, Facilities Management, Information Technology, or related field.
- experience preferred but not compulsory.
- experience in office operations management, facilities management, or related roles.
- understanding of CRM systems, preferably VEEVA CRM, and experience in data stewardship or administration.
- communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
- mindset with a keen attention to detail and the ability to translate data into actionable insights.

LI-CES
LI-PK1
LI-DNP
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