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CRM Manager

3 months ago

Subang Jaya, Selangor, Malaysia Trinity Workforce Solution Full time

Senior/Manager CRM (Customer Relationship Management)

Working Location - Old Klang Road (Onsite)

Salary:
RM 4,500 - Up to RM 10,000 (Open for Salary Negotiation)

Work Type:
Permanent Vacancy

Key Responsibilities:

  • Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough.
  • Analyse, plan, monitor and optimise key account customer's performance based on business goals.
  • Formulate special promotions or events for key account customers based on their preferences and performance.
  • Monitor escalation cases and negative feedback from key account customers closely with the CRM team, to retain and restore customer confidence through effective resolution and proactive measures.
  • Communicate closely with product, marketing and management teams to ensure alignment of business goals.
  • Provide guidance and support in executing CRM initiatives, leading CRM teams to ensure tasks effectiveness and achieve business goals.
  • Provide leadership and guidance, ensure a "knowledgesharing" culture by effective communication and documentation.

Requirements:

  • SPM or above. Bilingual in English, Mandarin (verbal, written & read).
  • Minimum 2 years in CRM manager role experience with proven annual sales team award.
  • Fast learner, able to transform knowledge into practical business.
  • Strategic management thinking with strong leadership in team development.
  • Customer centric, high flexibility in problemsolving and resultoriented.

Nice to have:

  • Proficiency in G suite, Microsoft Office and Power Point.

Job Types:
Full-time, Permanent

Pay:
RM4, RM10,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

  • CRM Manager: 2 years (required)
  • CRM: 3 years (required)

Language:

  • Chinese (required)
  • Mandarin (required)
  • English (required)

Location:

  • Old Klang (required)