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Customer Service
2 weeks ago
Primary Job Functions:
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer's privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center's commitment to client
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
Pay:
RM3, RM4,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- Customer service: 1 year (preferred)
- Airline / Travel: 1 year (preferred)
Language:
- Mandarin (required)
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